Guest Service Manager

Come join a professional, dedicated team at Resort Group!  We are looking to fill the role of Guest Services Manager to help guests and owners have the best experience staying in Steamboat Springs, CO by providing excellent customer service and leading a team of professionals.

$26-28/hr DOE (equivalent $54,080k-$58,240k annually)

PERKS AND MORE 

• Comprehensive Health Plan (HSA-Compatible)   

• Dental Plan   

• Vision Plan   

• 401K Retirement plan with company match   

• Life Insurance   

• Paid Time Off   

• Discount Lodging Benefits   

• Discounts on Awesome Activities & Events   

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees* See HR for details.

• Competitive Pay   

• Professional Work Environment   

• Great Employee Parties!  

Summary: Coordinates front office activities of hospitality or property management division and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned. Understand TRACK reservation system to perform daily duties and training.

Confers and cooperates with other department heads to ensure coordination of guest and owner services: housekeeping, maintenance, shuttle and personally fulfills required task(s) if the need arises.

Hires quality employees, trains, and actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures.

Develops and implements training procedures to assure development and retention of a quality work force, and to ensure health and safety protocols are followed by all staff. This includes initial training and orientation for new staff, as well as ongoing training for experienced staff.

Creates an orderly system to ensure each Guest Service agents can efficiently and effectively perform the following tasks, and frequently is required to perform these tasks personally:

Answers inquiries pertaining to lodging policies and services.

Advises guests of available activities such as skiing, skating, sleigh-rides, local events and other activities or concierge services as requested.

Interfaces with vendors and suppliers to ensure adequate delivery of supplies and services. Greets guests and owners.

Maintain a secure key control system to ensure the safety of our guests, owners, and their property.

Arranges for special services and equipment.

This position requires a valid driver's license with clean driving history for insurability purposes

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Resort Group reserves the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Resort Group positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Resort Group is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Resort Group is an equal opportunity employer and maintains drug-free workplaces. All employees and candidates are reminded that Resort Group adheres to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.