Front Desk Receptionist

This is not just a job opportunity, this is an opportunity to transform lives!

Summary

Bible League International serves the under-resourced Church with Bibles and training to transform lives worldwide through God’s Word! Our team is excited about God’s calling on our ministry and serves Him in His mission for the world, with commitment and joy. We hope you will consider His leading in using your God-given gifts and abilities to help fulfill the Great Commission in serving at Bible League International! For more information about Bible League International, visit https://www.bibleleague.org/. Also take a moment and view our careers video to learn more about our culture through our staff at Bible League. 

Handle all front desk responsibilities efficiently and effectively. Represent Bible League International to all incoming guests, visitors, vendors, delivery personnel, Bible League board members, partners, and volunteers. Provide a secure premise by patrolling the building, monitoring surveillance equipment, securing entry doors and the general building perimeter, and verifying visitors. Maintain a general knowledge of Bible League International ministry, including programs and materials available. Assist various departments with special administrative projects as requested.

Duties

1. Greet, welcome, and assist Bible League International guests and visitors. Be hospitable, friendly, and courteous, providing excellent customer service while following appropriate safety and security measures.
2. Be available to answer general questions from visitors regarding Bible League's ministry. Contact appropriate Bible League staff members for appointments, deliveries, etc.
3. Manage the front desk responsibilities, maintaining all safety and security procedures and protocols. Serve as a point of contact for staff to report any concerning or threatening behavior from visitors or building vendors.
4. Provide phone coverage for the phone operator as needed.
5. Remotely work with guests, vendors, delivery personnel, and staff to vet and grant access to the facility in Hurst, TX.
6. Be familiar with the building access control systems, door intercoms, and security camera systems for the security of the building, staff, and guests.
7. Manage the building opening and closing procedures daily.
8. Be familiar with the guest management system and ensure all building guests are logged in and given a guest badge.
9. Keep a log of all security incidents and report any notable incidents to the Senior Director of Operations and People Services.
10. Partner with incident response team members to ensure the team is knowledgeable and prepared to handle incidents as they arise. Conduct drills with the incident response team twice/year.
11. Assist with documenting the safety and security procedures, including fire and tornado drills and emergency evacuation procedures. Assist with implementing all-staff drills throughout the year and communicate important updates and reminders to Crete and Barnabas staff, as appropriate.
12. Assist with communicating and coordinating security-related training for the incident response team, Bible League, and Barnabas staff.
13. Twice daily, walk the interior and exterior perimeter, ensuring the building and premises are safe.
14. Partner with the Mailroom Coordinator to assist with incoming and outgoing mail, packages, and deliveries for Bible League International departments. Log all incoming tracked packages and notify staff of deliveries.
15. Work effectively with the Front desk receptionist at Barnabas Foundation and Bible League administrative support staff, ensuring schedules are coordinated effectively for lunch, breaks, meetings, etc., so the front desk has coverage during normal business hours each day.
16. Train staff to cover the front desk on essential systems, security protocols, and incident response.
17. Maintain first aid kits throughout the building. Order products as needed. Keep the AED machine up to date. Coordinate with HR on First Aid/CPR training for interested staff.
18. Maintain office supplies for Bible League staff. Ensure the office supply room is orderly and order supplies as they are depleted or upon request.
19. Provide general office support to the Hurst office staff, Facility Services, and Technical Services teams, including relaying information to Bible League's tour coordinator for Crete office tours, assisting with donor or volunteer mailings, and assisting other team members as needed.
20. Become familiar with the Bible League's online bookstore of products, assist individuals, and answer basic questions about products.
21. Coordinate with the Executive Admin team to gather information about upcoming events, organizational activities, and coordinate with Tech and Facility Services and assist as approved with events.
22. Reconcile credit card statements and expense reports for assigned staff personnel.
23. Maintain Facility Services and Technical Services team calendars. Assist Hospitality Coordinator in finding and coordinating volunteers to help with special events, as requested.
24. Assist various departments with special administrative projects as requested by the Senior Director of Operations and People Services.
25. Perform other duties as requested by the Senior Director of Operations and People Services.

Organizational Relationships

Responsible to: Senior Director of Operations and People Services

Works collaboratively with: Receptionists, Phone Operators, Facilities Services Team, Technical Services Team, HR Team, Executive Admin Team, Director of U.S. Ministry Support

Qualifications 

1. Must be a Christian, having a personal relationship with Jesus Christ.  Must also agree with our statement of faith and conduct his/herself in a Christ-like manner.
2. High school diploma or equivalent. An associate degree or relevant certification is a plus.
3. 2-4 years of experience in administrative support, customer service, or receptionist. Experience in building security or a similar role is preferred.
4. Possess a courteous and professional presence. Be personable, pleasant, and customer service-oriented.
5. Preferably, possess expertise in working with local law enforcement, EMT and fire response in the event of an emergency or threat.
6. Strong decision-making ability and work effectively in high-stress situations.
7. Must be able to work with mobility, agility, and lift package deliveries of up to 25 lbs.
8. Must be accurate, efficient, organized, and attentive to detail.
9. Previous computer experience and skills, including a working knowledge of Word, Excel, and Outlook.
10. Self-starter and the ability to work independently.
11. Must be able to handle confidential information with the highest degree of dependability.
12. Ability to work well with others, demonstrate teamwork, and be service-oriented.
13. Should have the ability to manage numerous tasks simultaneously.

Standards of Performance

1. Be at work regularly, during regular work hours, avoiding tardiness or excessive absenteeism.
2. Perform duties with maximum efficiency and accuracy.
3. Commitment to the ministry of Bible League International.
4. Work cooperatively with other people.
5. Operate telephone system efficiently.
6. Good verbal and written communication skills.
7. Good administrative, computer, and data entry skills.
8. Well-organized and detail-oriented.
9. Comply with established organizational rules and policies.
10. Perform duties efficiently and responsibly.
11. Utilize time for maximum effectiveness and productivity.
12. Demonstrate a consistent attitude of cooperation.
13. Works harmoniously with other people within and outside of Bible League International.
14. Completion of duties in a prompt, efficient, and accurate manner, avoiding tardiness

In day-to-day responsibilities, this position will carry out Bible League International’s core values which are:

• Prayer – Our relationship with Jesus Christ.
• Calling – God’s call into His work.
• Service – Serving God and others.
• Unity – Working together in unity.
• Integrity – In line with God’s Word in word and deed.
• Vision – A Christ-centered hope and perspective.

Performance Evaluations

You will meet with your manager quarterly in alignment with our fiscal year to discuss your accomplishments and priorities.

Bible League International offers employees a comprehensive benefits package which includes medical, dental, vision, Paid Time Off, Holiday pay, Short and Long Term Disability, Life Insurance, a generous 401k plan, Employee Assistance Program, Tuition Reimbursement, and more. As a part of our Statement of Faith, BLI champions the training and professional development of our employees. We are also Public Service Loan Forgiveness qualifying public service employer. If you want to learn more about this exciting role or if you would like to apply, please visit our application site here.   

We consider applicants for all positions without regard to race, color, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Bible League International is a nonprofit, non-denominational, faith-based organization. Pursuant to the Civil Rights Act Section 702, the Bible League has the right to hire only candidates who agree with Bible League's Statement of Faith and profess Jesus Christ as their personal Lord and Savior.