Customer Service Representative

Customer Service Representative
Location: Sterling Heights, MI
Pay: $18.00/hour
Schedule: Monday through Friday, 8:00 AM – 5:00 PM

We are currently seeking a dependable and professional Customer Service Representative for our Sterling Heights office. This position is ideal for someone who is organized, people-focused, and comfortable working in a fast-paced staffing and office environment.

The person in this role will support the hiring process from start to finish, including applicant communication, pre-screening, onboarding, and helping candidates move through each step of the process.

Job Responsibilities:

• Interview and pre-screen candidates for open positions
• Assist with onboarding new hires
• Conduct orientations and review workplace expectations with employees
• Coordinate and schedule background checks and drug tests
• Communicate with applicants regarding job opportunities, next steps, and start details
• Maintain accurate candidate and employee records
• Provide customer service support to applicants, employees, and clients
• Follow up with candidates throughout the hiring process
• Help ensure all required paperwork and pre-employment steps are completed
• Support office operations and recruiting efforts as needed

Qualifications:

• Previous recruiting, staffing, office, or customer service experience is preferred
• Strong communication and people skills
• Comfortable interviewing and speaking with candidates in person and over the phone
• Must be organized and able to manage multiple tasks at once
• Ability to work in a fast-paced office environment
• Basic computer skills required
• Professional attitude and strong follow-up skills
• Dependable attendance is required

Preferred Skills:

• Experience with onboarding, orientations, or applicant screening
• Experience scheduling or coordinating background checks and drug tests
• Ability to build rapport with candidates and provide a positive hiring experience

This is a great opportunity for someone who enjoys working with people, staying organized, and helping move candidates through the hiring process in a busy office setting.