Description

Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our 2 BDC reps in our Sterling Ford and Sterling CDJR dealerships.

You’ll manage inbound and outbound calls, internet leads, and equity mining efforts—all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience.

What You’ll Do:

Lead and develop the BDC team—hiring, coaching, and motivating reps
Handle all incoming sales and service calls (when applicable)
Monitor call recordings and coach for quality and effectiveness
Manage internet leads and dealership CRM manifest follow-up
Make outbound prospecting and appointment reminder calls
Oversee no-show follow-ups, CSI calls, and service drive opportunities
Collaborate with Sales Managers and GMs on showroom traffic and strategy
Review and approve bonus/commission numbers for reps

Requirements

What You Bring:

2+ years prior experience in BDC Management is required
Strong communication, organization, and team leadership skills
Proven ability to coach, motivate, and hold a team accountable
Comfortable working with CRMs, lead management systems, and dealership tools

Perks & Benefits:

Competitive pay with performance bonuses
Full benefits package
Growing company with internal promotion opportunities
Work in a fast-paced, team-first dealership environment

Ready to lead a high-impact team and grow your automotive career? Apply now and let’s talk.

Learn more about this Employer on their Career Site

BDC Manager