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Benefits:
- Paid time off
Benefits/Perks
- Paid Time Off
- Paid Sick
Job Summary
We are looking for a Customer Service Representative/Scheduling for a manufacturing company to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer-savvy, and can remain calm under pressure.
Please look at the qualifications This is a high-volume role dealing with customers, Must have Metal Manufacturing experience is required
Please look at the qualifications This is a high-volume role dealing with customers, Must have Metal Manufacturing experience is required
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide a solution
- Refer to premade scripts for a variety of customer service topics
- Deliver excellent service, requirements often include omni-channel support (being available on phone, email, chat, and social media) and maintaining a centralized CRM so customers don't have to repeat themselves
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- Clear, concise, and professional written and verbal communication.
- The capacity to understand customer feelings, remain calm under pressure, and de-escalate stressful situations.
- The ability to think critically, troubleshoot, and reach fair resolutions.
- Familiarity with basic computer software
- A thorough understanding of your company's products, services, and policies. (Metal Manufacturing)
Qualifications
- High school diploma/GED
- 2 Years of Office Administration
- Google Docs- Spreadsheet- Google Drive knowledge is required
- Bilingual Spanish is required
- 2 years plus is required for this role (Metal Manufacturing) is a requirement
- Previous experience as a Customer Service Representative or in a similar role is required
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure is required for this role.
- Highly organized with the ability to prioritize projects and manage time effectively
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