Office Manager-School Based Clinics

Overview

The Office Manager will organize and ensure that the day-to-day functions of designated locationsoperate smoothly, ensure organizational effectiveness, efficiency, and safety. The Office Manager is alsoresponsible for developing intra-office communication, streamlining inventory control, and more.

Qualifications

• Associate’s degree, bachelor’s degree in related field or equivalent experience in a related fieldpreferred.
• One (1) – Two (2) years of leadership experience preferred.
• Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
• Demonstrated skills in medical practice management and data analysis.
• Ability to accomplish required tasks without supervision. Must demonstrate the ability to lead projects from inception to completion with management supervision.
• Must be competent in Microsoft software applications.
• Excellent communication, organizational, time management, and customer service skills.
• Excellent phone etiquette.

Responsibilities

• Directs and manages, along with guidance from department leadership employees engaged in patient access and nursing operations.
• Builds strong positive communication with all staff and works as a team to enhance the success of the company.
• Maintains an in-depth knowledge of the practice operations and oversees the strategic growth plan.
• Assists in developing and maintaining new policies, procedures, and training programs for the company.
• Participates in day-to-day workflow and huddles to facilitate productivity and customer service.
• Develops strong inter-department teamwork to meet the needs of the patients and drives decision-making and other actions.
• Identifies and implements opportunities to build employee morale and individual motivation.
• Works to improve profit and loss performance. Participates in purchasing and inventory management.
• Prepares and reviews operational reports and provider schedules to ensure accuracy and efficiency to provide the best possible quality patient care.
• Responsible for assuring customer/patient service needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service issues.
• Serves as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.
• Establish and maintain effective working relationships with vendors, employees, other managers, and providers. Supports a positive image of the company inside and outside the organization.
• Proactively identifies opportunities to expand revenue sources.
• Recommends cost saving methods to improve efficiency of clinic.
• Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures.
• Provide general support to visitors.
• Handle sensitive information in a confidential manner.
• Ensures that the facility is clean, neat, professional, well maintained and conveys a feeling of confidence to our patients, their families, and our physician customer