Receptionist

Job DetailsJob Location: Headquarters Myerstown - Myerstown, PA 17067Position Type: Part TimeEducation Level: High School PreferredSalary Range: $18.50 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalThis is a part-time position, 10:00am - 3:00pm Monday - Friday. Starting rate of $18.50hr.    JOB SUMMARY  Undertake all the receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. In addition, process and fulfill orders, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.      FUNCTIONAL RESPONSIBILITIES    Keep front desk tidy and presentable with all the necessary material   Answer all incoming calls and redirect them to the appropriate area   Greet and welcome visitors   Answer questions and address complaints   Receive letters, packages, etc. and distribute them   Process orders (via phone, fax, mail, and email)    Provide customers with product information     Sales by phone (cross-sell, up-sell, new products)    Directly assist customers with positive resolution    Assess customers’ needs and provide solutions and alternatives to achieve customer satisfaction    Follow Customer Service Department procedures, guidelines, and policies    Other administrative and customer service duties as assigned    QualificationsKNOWLEDGE, SKILLS, and ABILITIES Excellent phone skills   Basic computer knowledge (Microsoft Office)   Strong communication and people skills   Good organizational and multi-tasking abilities    Customer service oriented   Familiarity with office machines (fax, printer, etc.)