Experienced AV Installation Technician

Job Title: Experienced Audio, Video and Lighting Installation Technician

About MediaNet AV:

MediaNet AV is a dynamic, innovative company providing professional audio, video, and lighting solutions. We are dedicated to fostering a collaborative, supportive work environment where team members are valued and encouraged to grow. At MediaNet AV, you’ll be part of a team that delivers exceptional service and cutting-edge technology to clients, making a real impact in the AV industry.

Role Overview:

The AVL Installation Technician plays a key role in supporting installation projects, training clients post-installation, and providing ongoing support as they use AV systems. This position involves hands-on installation tasks, technical configuration, and a commitment to customer satisfaction and quality service. This role will include different tasks based on project.  A strong applicant can be flexible, troubleshoot efficiently and be a positive reflection for MediaNet AV at all times.

Key Responsibilities:

Installation

• Conduct on-site technical reviews before installation to create custom training guides for clients, including churches and businesses.

• Review system designs and Statements of Work (SOWs) for project preparation.

• Program system components, particularly Q-SYS and IP products, as part of the installation setup.

• Configure rack enclosures, cable management, and equipment as per system design at MediaNet AV’s office.

• Thoroughly review system designs for functionality and accuracy, preparing documentation and configurations based on design analyses.

• Assist with cable scheduling, planning, and on-site installation tasks to ensure project accuracy.Complete installation task list, which will vary per project.  This may include but is not limited to:

• Project Preparation: Review system designs and Statements of Work (SOWs) for each upcoming project.

• Cable Management: Assist with cable scheduling, cable paths, cable pulls, cable termination, labeling, and installation tasks. 

• Installation Tasks: Perform duties and tasks as directed during the installation process, including termination, configurations, and detailed work.

• Inventory Management: Take twice-weekly inventory of supplies in vans and Stow location.

• Project Inventory Allocation: Allocate project inventory to vans and job sites on a daily/weekly basis.

• Timely Arrival: Arrive at the job site 15 minutes before the start of work (8:45 am unless otherwise specified).

• Customer Communication: Respond to customer phone calls on the same day if possible and emails within 24 hours of receiving them.

• Preliminary Programming: Provide preliminary programming for system components, specifically Q-SYS and IP products.

• Rack Configuration: Provide preliminary configuration of rack enclosures, enclosure cable management, and equipment housed in enclosures at MediaNet Office as per system design..

• Read and execute detailed project schematics and cable schedules to document cable paths and connections accurately.

• Provide comprehensive system training to clients, including detailed checklists and troubleshooting resources for ease of use. 

• Ensure all task on the job site are completed and everything is tidy and clean prior to completing close out documents.

• Additional Duties: Perform all other duties as assigned.

Training

• Dante/Yamaha/OSHA/QSYS training will be required within first 6 months in this role.  

• Offer hands-on training and on-site assistance as needed.

Personal and Professional Growth

• Represent MediaNet AV well at all times.  

• Set monthly and yearly personal development goals to continually improve technical skills and customer service capabilities.

Reporting Structure:

Reports directly to the Project Manager.

Qualifications:

• Strong technical skills with experience in AV installations, including Q-SYS systems and cable management.

• Effective communication skills for client training and technical support.

• Ability to work independently as well as part of a collaborative team.

• Detail-oriented and proactive in ensuring client satisfaction.

Benefits:

MediaNet AV offers a comprehensive benefits package, including:

• 401(k) plan with company match

• Cell Phone allowance

• Health, vision, and dental insurance

• Paid time off and holidays

Join Our Team:

If you’re an experienced AV technician who values quality service, client satisfaction, and professional growth, we invite you to apply for the Experienced AV Installation Technician role at MediaNet AV.

Job Type: Full-time

Pay: Depending on Experience