SUMMARY

The IT Technician is responsible for the management and oversight of the property's entire information management system.

RESPONSIBILITIES

Assist users with requests submitted through the IT HotSOS ticketing system as well as email and voicemail requests in a timely manner.
Confers with management, programmers, risk assessment staff, auditors, facilities and security departments, and other personnel to identify and plan for data security, software applications and computer (desktop/laptop and/or Point of Sale) installations.
Assign and maintain user login and password(s)
Analyze and coordinate installation of software programs.
Work with third party vendors for ongoing maintenance and support of the property telephone, internet and Wi-Fi systems.
Assist external service providers and vendors to identify, select and implement backup and archiving software, hardware and processes.
Evaluate unresolved issue(s) and monitor follow-up to ensure timely resolution
Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Develops, coordinates, and implements disaster or emergency recovery procedures for information systems and computer environment.
Conduct monthly inventory for administrative supplies, copier count and propane tanks
Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, the individual must perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate degree or equivalent to two to three years related experience and/or training.
Experience using or supporting Microsoft Windows, desktop/laptop operating systems.
Knowledge of computer networking.
Excellent problem solving and communication (both verbally and in writing) skills.
Critical thinker and attention to detail.
Ability to multitask, organize and prioritize according to deadlines.
Overtime, evenings, holidays and weekends may be required.

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