Customer Representative - Stratford

Making a meaningful difference for our customers, every day  

As a Customer Representative, you will make a real impact from day one.  

You’ll be a key part of the branch team. Supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.  

While other banks continue to close branches, we’ve made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities.  

We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions.  

When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.  

Where you’ll be working  

We’re looking for a Customer Representative for our branch in Stratford, London.  

This role is a permanent position, working full or part-time, 31.5-35 hours per week, Monday to Saturday.    

If this role is advertised as part-time, your salary will be pro rata. 

You’ll need to be within a 45-minute commute of the branch you’re applying to work in.  

Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.  

We may close this advert early if we receive a high volume of suitable applications.