Marketing Chief of Staff

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Job Description

About BioLife Plasma Services

BioLife Plasma Services, a subsidiary of Takeda Pharmaceutical Company Ltd., is an industry leader in the collection of high-quality plasma that is processed into life-saving plasma-based therapies. Some diseases can only be treated with medicines made with plasma. Since plasma can’t be made synthetically, many people rely on plasma donors to live healthier, happier lives. BioLife operates 250+ state-of-the-art plasma donation centers across the United States. Our employees are committed to improving the quality of life for patients and ensuring that the donation process is safe, easy, and rewarding for donors who want to make a difference.

When you work at BioLife, you’ll feel good knowing what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

This position is currently classified as “hybrid” in accordance with Takeda’s Hybrid and Remote Work policy and will be based out of Bannockburn, IL.

OBJECTIVES/PURPOSE

The Marketing Chief of Staff for BioLife serves as a strategic partner and trusted advisor to the Global Head of Marketing, ensuring organizational success through seamless execution of marketing strategies and operational excellence. This role focuses on driving leadership priorities, facilitating cross-functional collaboration, and enhancing team effectiveness. The Chief of Staff will lead planning and governance forums, foster a high-performing team culture, and implement robust business processes to enable efficient strategy deployment and measurable outcomes. Through proactive partnership with senior leaders and a relentless focus on improvement, they will identify and advance key opportunities to ensure the BioLife marketing organization delivers exceptional results.

ACCOUNTABILITIES

Strategic Partnership & Advisory

• Serve as a strategic partner and trusted advisor to the Global Head of Marketing for BioLife.
• Collaborate with marketing leadership and cross-functional teams to determine and prioritize marketing strategies and drive results.
• Act as an objective advisor to maximize team and organizational effectiveness.

Leadership & Organizational Development

• Lead planning of strategy, leadership, and team-building activities, including leadership meetings, offsite events, team culture building, and strategic planning sessions.
• Design and develop rhythms of business to drive organizational effectiveness across the BioLife marketing team.
• Facilitate Marketing Team meetings to drive accountability and coordinate mechanisms across the team, including workshops.
• Provide mentorship and coaching to the Marketing team, as appropriate.

Strategy & Process Deployment

• Provide support for effective strategy deployment, overseeing annual planning schedules and ensuring regular updates on business KPIs.
• Facilitate and streamline information flow within the BioLife marketing team and across other functions, such as Operations, Transformation, and functional leadership.
• Align and improve business processes, deploying efficient systems and measuring results for continuous improvement.

Governance & Engagement

• Facilitate governance forums to strengthen transparency and accountability across the organization.
• Create materials for diverse engagement forums (e.g., Town Halls, speaking engagements, team meetings) to enhance communication and employee engagement.
• Prepare strategic materials to effectively convey BioLife’s marketing strategy to internal and external stakeholders.

Planning, Reporting & Improvement

• Lead preparation of business reviews, goal-setting initiatives, and evaluation of progress against BioLife marketing strategies.
• Support data reporting on performance status, including quarterly operating reviews, team projects, and KPI tracking.
• Facilitate and coordinate monthly and annual planning processes such as Strategic Plans, Annual Global Objectives, and Financial reviews.

Projects & Innovation

• Lead and manage special projects, including donor-facing initiatives.
• Identify and advance key partnership and business development opportunities to drive organizational growth.
• Engage with the evolving marketing landscape, educating the team on new tools, marketplace developments, and innovations.
• Other duties may be assigned

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Proven ability to collaborate, establish trust, and demonstrate a high level of humility, integrity, and discretion
• Deep understanding of the consumer marketing landscape and omnichannel experience with marketing tactics driving acquisition, retention, and brand differentiation
• Ability to build strong relationships and interact with all levels within the organization, including top leadership
• Demonstrated executive presence and experience managing high-touch relationships and highly sensitive business matters involving strategy and planning
• Strong organization skills, ability to influence and negotiate competing priorities
• Strong interpersonal skills reflecting cultural awareness and sensitivities, unique ability to manage group/team dynamics, and conflict resolution
• Polished communications and presentation skills, including written and oral communication of executive-level information and recommendations; global and cross-functional communications
• Strong analytical and decision-making ability, including the ability to synthesize complex and diverse inputs to a problem, and recommend solutions/ preferred options
• Fluency (spoken and written) in English

Living our leadership behaviors is a basic expectation for Takeda leaders. They are:

• Focusing on few priorities
• Inspiring and enabling people
• Elevating the capabilities of our organization
• Demonstrating strategic enterprise thinking

Decision-making and Autonomy

• A solo-preneur who will partner and collaborate with the entire BioLife marketing team and functional heads, and who can manage and prioritize simultaneous projects/deliverables
• A self-starter who is proactive, insatiably curious, motivates others, has tact and diplomacy, is a true team player, and demonstrates leadership skills
• Significant experience working with and/or leading cross-functional and global teams
• Able to challenge project assumptions in order to resolve conflicts, optimize schedule, costs, and quality, and ensure alignment of asset goals and objectives

Interaction

• The job is accountable to the BioLife Global Head of Marketing. Primary interaction with BioLife marketing, BioLife leadership, functional partners, and other BioLife team members at headquarters and centers.

Innovation

• Routinely requires a high level of problem-solving capability and business acumen
• Ability to balance competing priorities: quickly and objectively drives the team towards a path that maximizes value
• This role requires the incumbent to rationalize both strategically and tactically, and be able to present clear recommendations and risks to senior leaders and key stakeholders

Complexity

• Support all aspects of the plasma collection business and understand the impact on downstream operations.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Education and experience:

• Bachelor’s degree required, advanced degree preferred    
• 12+ years’ experience, including 5+ years of marketing management experience; some consulting experience preferred

Behavioral competencies and skills:

• Demonstrated ability to work without routine supervision to deliver key accountabilities
• Strong marketing strategy, business acumen, financial literacy, and project management skills
• Proficiency in analyzing data and translating data into actionable insights
• High level of expertise creating compelling presentations – building a clear story, visual design of slides, ability to organize complex information to digestible for audience
• Experience working with cross-functional, global teams
• Expert in Microsoft applications (i.e., PowerPoint, Excel, Word, SharePoint, Outlook, Teams, etc.)    

ADDITIONAL INFORMATION

• Estimated 15% travel to effectively interact with team members at offsite meeting locations, collection centers, labs, and manufacturing facilities
• Estimated 10% of the role may require working during non-traditional hours

BioLife Compensation and Benefits Summary

For Location:

U.S. Base Salary Range:

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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Job Exempt