IT Director

Description

Summary

The Director of Information Technology is responsible for leading, managing, and optimizing Premier’s technology environment to support safe, efficient, and scalable operations. This role oversees IT infrastructure, systems, security, disaster recovery, and user support while partnering with leadership to align technology with business goals. The role combines strategic planning, team leadership, and hands-on technical involvement to ensure systems are secure, reliable, up-to-date, and aligned with Premier’s operational and customer experience standards.

Core Responsibilities

IT Leadership & Strategy

• Lead and manage the IT team, including direct oversight of the IT Generalist and other IT staff
• Establish IT priorities, policies, procedures, and best practices
• Partner with executive leadership to align technology initiatives with business objectives
• Provide regular updates on system performance, risks, and improvement initiatives
• Attend management and leadership meetings as required

Infrastructure & Systems Management

• Oversee and support all IT infrastructure, including networks, servers, cloud services, end-user devices, printers, Wi-Fi, and connectivity
• Manage and maintain VOIP phone systems across all locations
• Oversee software installations, upgrades, testing, and compatibility validation
• Coordinate new office setups, expansions, and system standardization
• Ensure all systems remain reliable, scalable, and aligned with operational needs

Cybersecurity & Disaster Recovery

• Manage network security, firewall configuration, VPN access, and user permissions
• Ensure protection of company, employee, and customer data
• Oversee disaster recovery and business continuity plans for outages, cyber incidents, and system failures
• Monitor system vulnerabilities and implement corrective actions

User Support & Operations

• Ensure effective IT support for both in-house and remote users
• Troubleshoot complex technical issues and support escalations as needed
• Ensure consistent service levels and timely issue resolution across the organization
• Maintain activity logs for upgrades, maintenance, and system changes

Vendor, Asset & Budget Management

• Lead hardware, software, and vendor selection
• Manage vendor relationships, contracts, and service performance
• Write and own a budget
• Oversee IT budgeting, forecasting, and cost control
• Manage IT asset inventory, assignment, lifecycle tracking, and replacement planning

Process Improvement & Documentation

• Identify opportunities to improve IT processes, system reliability, and user experience
• Standardize IT procedures and documentation across departments and locations
• Ensure systems and processes support efficiency, accountability, and compliance
• Perform other duties as assigned

Requirements

Skills & Competencies

• IT Leadership & Team Management
• Infrastructure & Network Administration
• Firewall Security & VPN Management
• Disaster Recovery & Business Continuity Planning
• Vendor & Budget Management
• Troubleshooting & Problem Solving
• Cross-Department Communication
• Process Improvement & Documentation
• Asset & Systems Lifecycle Management

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
• 8+ years of progressive IT experience
• 5+ years of experience managing IT teams and direct reports
• Extensive knowledge of Apple and Microsoft hardware and software
• Strong verbal and written communication skills