Provides excellence in service for guests and owners while on property, responding to guest inquiries and needs.

What will I be doing?

As a Housekeeper Per Unit you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards:

Greet guests immediately with friendly/sincere acknowledgement
Provide customer service to guests, including information about resort services, activities and local attractions
Cleans rooms, including but not limited to stripping dirty linens, vacuuming, dusting, mopping, washing dishes, making beds, cleaning bathrooms and counters and moving furniture. All work must be completed within an allotted time frame in order to meet production standards.
Reports deficiencies in order to maintain room in compliance with resort standards
Replenish linen and guest amenities
Assist co-workers as requested
Other duties as assigned by supervisor and/or management
Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests and for business needs.
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
Able to lift up to 50lbs; push/pull cart over 200lbs.
Display professional image at all times through appearance and conduct.
Follow key control protocol
Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:
Ability to communicate effectively with guest in English
Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals.
Ability to tolerate environmental factors such as humidity, cold/heat, dust, and noise

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Hospitality industry experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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