Customer Service Representative

MORGAN OLSON LLC

Morgan Olson is the leading walk-in van body manufacturer in North America producing over 7,500 vehicles annually. Morgan Olson’s portfolio of customers serves a multitude of industries and delivery applications. The primary industry served by these iconic Morgan Olson Walk-in vans is parcel package pick up & delivery because most everything ordered on-line is delivered by a Morgan Olson Walk-In Stepvan. Other key industries served include Textile Rental and Laundry services, baking and snack foods, newspaper delivery, service & utility vehicles, and the ever-growing mobile cuisine food trucks!

Job Title: Customer Service Rep. Sales

Job Description:

Assists customer with status reports and assist the sales department w/ filing, invoicing, tracking expense reports, process check requests, assist in sales order process, and literature.

Essential Functions and Activities:

• Interact with customer via phone and in person.
• Enter orders and quotations.
• Complete and update credit applications and verify credit limits.
• Update supplier forms when required.
• Provide customer status reports.
• Manage documentation for the “SOX” compliant form.
• Send out weekly customer status reports.
• Set-up ship-to to correspond to customer.
• Manage customer master.
• Quote all internet leads.
• Cross check acknowledgements to quotes and DN’s.
• Manage the Morgan Olson presentation starter, assist sales team when requested.
• File orders and organize the system.
• Enter all sales change orders including BBIS (bring back in shop) orders.
• Participate in Pilot reviews and customer events. Provide meeting notes when required.
• Credit and re-bill.
• Create a centralized competitive database for pricing, G2, quotes, advertising etc.
• Print the pre-invoices and MSO when required. Get approval to send to customer.
• Mail out customer literature.
• Develop strong product knowledge of (Walk-in, Truck Bodies, Services Center, and Service Parts).
• Cover the overflow of incoming calls.
• Supports and participates in Morgan Olson PPS team efforts.
• Adheres to quality policy by exceeding customer expectations, being customer-focused and supporting continuous improvement activities.
• Adheres to safety policies and practices behavioral based safety 100% of the time.
• Other duties as assigned.

Qualifications:

• Two years of college with 3-5 years’ work experience
• Good Computer skills proficient in Microsoft: Word, Excel, and PowerPoint
• Excellent Interpersonal and communication skills.

Benefits:

• Medical, Dental, Vision, 401(k)
• Company paid life insurance
• 10 company paid holidays
• Vacation and personal time

Equal Opportunity Employer

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