GB Project Manager

Job Overview
Create high levels of customer satisfaction by exceeding their expectations through exceptional continuous communication and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services. Estimate and secure projects to rapidly return customer’s property to pre-loss condition. Facilitate the timely and profitable delivery of all services required, minimizing repairs and downtime following property damage.

Duties

• Maintain a positive and professional attitude with customers, co-workers, and NorthStar contacts.
• Ensure estimates and invoices are completed accurately and submitted promptly to support efficient project workflow and client satisfaction.
• Maintain strategic relationships with vendors and subcontractors.
• Meet profitability targets on managed projects.
• Collaborate with Lead Technicians to plan and execute projects to completion.
• Conduct property inspections and secure projects with signed Work Service Agreements and agreed payment terms.
• Maintain efficient and accurate flow of production paperwork from the job site to administration.
• Coordinate resource planning of technicians, laborers, and subcontractors with Lead Technicians.
• Maintain market leadership through continuous implementation of state-of-care technology in service delivery.
• Coordinate estimates from subcontractors.
• Maintain effective communication with customers and all involved parties.
• Perform final walk-throughs to obtain Certificates of Completion.
• Maintain project files and daily communication in project management software.
• Attend and assist in conducting company meetings.
• Perform production work as required.
• Perform minor repairs on company equipment.
• Additional duties as assigned.

Experience

• Minimum of 3–5 years of experience in the restoration, construction, or related service industry.
• Proven experience managing projects from initial inspection through completion, including estimating, scheduling, and customer communication.
• Demonstrated ability to prepare accurate estimates and manage job costs to meet profitability targets.
• Experience working with subcontractors, vendors, and internal teams to coordinate project execution.
• Strong understanding of production processes, job site workflows, and quality standards.
• Experience using project management and estimating software (e.g., JobTread, DASH, Xactimate, or similar platforms).
• Track record of maintaining high levels of customer satisfaction and resolving issues effectively.
• Experience in a fast-paced environment requiring strong organizational and time management skills.
• Prior experience mentoring or supporting field staff is preferred.
• Restoration industry certifications (e.g., IICRC) are preferred but not required.

Physical Requirements

• Lift up to 30-60 pounds frequently during shift. Occasional 100 pounds
• Bend, stoop, push, and pull in a work environment for up to an 10 hour work shift.

Equal Employment Opportunity Statement

We are an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and providing equal employment opportunities for all qualified individuals. We do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.

In accordance with the Americans with Disabilities Act, NortStar Restoration Services is committed to providing reasonable accommodations to qualified individuals to help them perform the essential duties of the job. If you require an accommodation to complete any of the essential functions outlined for this position, please reach out to our Human Resource Manager, and they will follow up with you .