Lead Customer Service Representative

Job DetailsLevel: ExperiencedJob Location: Sudbury, MA 01776Position Type: Part TimeEducation Level: High SchoolSalary Range: $17.00 - $20.00 HourlyTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - ClericalOur Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!  We offer: · Health, dental, vision, life insurance, STD/LTD, 401K with company matching · ESOP - Employee Stock Ownership Plan (100% company paid) · Paid vacation · Pet supply and service discounts and more! Responsibilities: • Main lobby operations – check-ins, check-outs, guest visits and tours, answering general     questions • Answering and handling calls in a professional manner • Maintaining cleanliness • Maintaining cleanliness • Scheduling • File maintenance • Data entry Qualifications & RequirementsRequirements: • Able to work evenings, weekends, and holidays • 1-year customer service experience preferred • Computer skills • Timekeeping • Excellent organizational skills • Able to utilize multi-line phone • Strong communication skills • Able to lift 40 lbs. • Able to stand for up to 8 hours a day • Able to handle dogs on leashes • Display professional manner at all times In accordance with Massachusetts pay transparency requirements, the compensation range for this position is $17.00 - $20.00, depending on experience, qualifications, and other business-related factors. This position may also be eligible for commissions, bonuses, incentives, and additional benefits where applicable.