Customer Service

Job DetailsJob Location: Suffield, CT 06078Position Type: Full TimeSalary Range: $19.23 - $21.65 HourlyJob Responsibilities:   Respond to customer inquiries via email and phone in a timely, courteous, and accurate manner Provide product and service information, resolve issues, and ensure customer satisfaction Document customer interactions and maintain detailed records using our process Escalate complex or unresolved issues to senior team members or other departments as needed Stay informed on product updates, policies, and procedures Meet performance metrics including response time, resolution time, and customer satisfaction ratings Collaborate with team members to share insights and improve processes Qualifications & Skills (Required): Excellent written and verbal communication skills Strong problem-solving abilities and a calm, empathetic demeanor Comfortable using customer service tools and software (e.g., Zendesk, Freshdesk, Salesforce, etc.) Ability to multitask and manage time effectively in a fast-paced environment   Education and Experience Requirements:   High school diploma or equivalent required; associate’s or bachelor’s degree a plus At least 1 year in a customer-facing position (i.e. sales, customer service, retail) Qualifications