User Experience (Full Time) - Sugar Land

External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

This position is responsible for providing white glove IT application and system support to Prosperity new and existing employees. The position is a critical part of the user experience that the IT Department has created. This is a fast-paced position that requires attention to detail and effective teamwork. Candidates must be professional and able to communicate with users and leaders in a professional, courteous manner. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES 

• Responsible for receiving and updating tickets throughout the day.
• Ensure on-boarding and job function change service requests are completed within the defined SLA.
• Meet and review the employee or job function change is set up for accuracy – based on their role.
• Create tickets for items that are missing from the employees set up. Follow up to ensure the tasks have been completed. 
• Collaborate with other IT Teams to ensure critical tasks are completed timely. 
• Communicate with User Administration team when support is needed.
• Participate in Service Desk support activities when required. 

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES: 

This role has no supervisory responsibilities.  

QUALIFICATIONS

Education/Certification: College degree preferred. High school required.

Experience Required: 2-3 years of experience working in a customer-oriented environment.

 Experience working with the Microsoft 365 Suite. 

Skills/Abilities: Complete daily departmental duties as assigned in a timely and professional manner in accordance with the IT Department standards. 

Ability to prioritize and act autonomously while working in a fast-paced environment. 

Ability to work well with and collaborate with team members. 

 Exceptional organizational and technical skills.

 Complete service driven activities with a focus on soft skills.

 Must be able to communicate with users and work in a professional, courteous manner. 

Ability to follow directions and procedures. 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONReasoning Ability: 

Ability to apply logical or scientific thinking to define problems, collect dataestablish facts and draw conclusions.

Able to interpret a variety of technical instructions and can deal with multiple variables.

Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra.

Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.