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QUALIFICATIONS
Education
- High school graduate or equivalent
Experience/Skills
- One to two years previous credit/collections experience
- Possesses knowledge of business office operations
- Strives for customer satisfaction when responding to all patient/customer inquires (internal customers)
- Experience using office equipment
- Adapts professionally to changes in procedures and/or workload
- Possesses excellent written and oral communication skills
- Works independently with little supervision
- Maintains concentration
- Remains committed to a “cross training” philosophy for all assigned tasks
Required Licenses/Certifications
- Indiana Navigator certified by the Indiana Department of Insurance
Working Conditions
- Works in a well-ventilated, well-lit general office environment
- Works well under pressure with attention to time constraints
ROUTINE RESPONSIBILITIES
Behavioral Expectations
- Consistently complies with established Behavioral Expectations
Collections Duties
- Reviews accounts monthly
- Works aged trial balance and collectors desktop in a timely manner
- Reviews accounts prior to mailing final notice letters and calls on balances over $500 before recommending submission to collections
- Receives and maintains a file of accounts turned over to collections, posts agency payments, and keeps detailed records of invoices
- Acts as the main point of contact with collection agencies for account issues
- Notifies appropriate collection agency monthly of payments received in house
- Sets up monthly payment plans and monitors to ensure payments are timely
- Monitors employee balances and sets up payroll deduction if necessary
- Reaches out to past due contracts for catch up or termination if unsuccessful
Financial Assistance Duties
- Provides excellent customer service to patients
- Helps patients with financial assistance applications and obtains the required documentation to process
- Notifies the patient by letter of approval/denial of financial assistance
- Educates customers about their insurance options with Medicaid, Healthy Indiana Plan (HIP), or the federal Health Insurance Marketplace
- Helps customers compare and determine what choices may be best for them
- Assists customers with enrollment in a qualified health plan
- Directs customers to resources available to address problems related to insurance plans
Miscellaneous
- Provides back-up phone support to billing lines daily
Full time/Day shift
80 hours/Biweekly
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