Description

Reports To: Service Manager

Schedule: Full-Time

M-F (8:00AM - 5:00PM)

Summary: The Express Advisor serves as the primary point of contact between customers and the service department. This role is responsible for greeting customers, assessing vehicle service needs, preparing accurate repair orders and estimates, and ensuring clear communication throughout the repair process. The Express Advisor plays a key role in delivering an exceptional customer experience while supporting service department efficiency and profitability.

Essential Duties:

Greets customers in a timely, friendly manner and obtains vehicle information
Performs walk around with customer
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs
Prepares a repair order showing time, cost and labor estimates for service
Explains the work performed and the repair order charges to the customer
Handles customer complaints
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate
Maintains high customer satisfaction standards
Remains fully compliant with Company HR trainings
Maintains a professional appearance
Other tasks as assigned

Company Description

Laura Automotive Group is the largest volume Buick and GMC dealer in the United States, proudly serving customers with an unmatched commitment to value, quality and excellence. As part of the Laura Automotive Group, we bring 40 years of experience in the automotive industry, operating successful dealerships in Illinois and Missouri. Our team is driven by a passion for delivering exceptional sales and service experiences, always striving to exceed customer expectations.

At Laura Automotive Group, we believe our success is built on the strength of our people. We are always looking for talented, motivated individuals who are ready to be part of a dynamic and growing team. If you're looking for a career in the automotive industry, we encourage you to apply today through our easy-to-use online application.

Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

FULLY PAID HEALTH INSURANCE FOR YOU & YOUR FAMILY!!
NO WEEKENDS
M-F 8am - 5pm
Monthly Commission
Paid Time Off
Paid Holidays
Company 401(K)
Optional Aflac
Family-owned Business
Hires from Within

Requirements

High school diploma or general education degree (GED) required.
Prior Service Advising experience preferred
Strong organizational skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
Competent in Word and Excel
Capable of speaking with customers and employees; reading/understanding manuals, operating and maintenance instructions, and safety regulations; and writing reports and other correspondence.

Learn more about this Employer on their Career Site