Patient Access Supervisor

QUALIFICATIONS

       Education

• Bachelor of Science in Health Administration, Business, or Accounting; or
• At least five (5) years prior management experience in a similar complimentary position in the healthcare industry

      Experience/Skills

• Possesses five years of progressively responsible supervisory/management experience in a patient access or revenue cycle setting
• Thoroughly understands Federal/State regulations including Red Flag Rules, HIPAA privacy and security standards, EMTALA, CMS/Medicare/Medicaid billing regulations, and all payor requirements
• Possesses excellent computer skills
• Exhibits Meditech proficiency
• Demonstrates proficiency with PC-based programs such as Excel, Word, etc.
• Strives for customer satisfaction when responding to all patient/customer inquires (internal customers)
• Possesses knowledge of business office operations and equipment
• Works independently with little supervision
• Maintains concentration
• Demonstrates effective communication and organizational skills.

      Required Licenses/Certifications

• N/A

      Working Conditions

• Works in a well-ventilated, well-lit general office environment
• Works well under pressure with attention to time constraints

ROUTINE RESPONSIBILITIES

       Behavioral Expectations

• Consistently complies with established Behavioral Expectations

      Leadership

• Integrates Patient Access services with the hospital’s primary functions
• Implements policies and procedures that guide or support service
• Assesses and improves department performance
• Ensures orientation and continuing education of all staff with patient access responsibilities
• Provides leadership and support to Patient Access staff
• Always projects a positive hospital image
• Adheres to all aspects of the Leadership Bundle
• Maintains optimal staffing model based on volumes
• Monitors quality and productivity
• Develops and maintains budget

      Customer Service

• Promotes excellent customer service
• Strives to meet and exceed the needs of customers, providers, patients, and coworkers
• Maintains active membership on the Patient Experience Team
• Works closely with nursing and ancillary departments in an effort to maintain a teamwork approach
• Works in collaboration with Revenue Cycle and Financial Counseling Teams to ensure all available financial programs are offered to patients

      Quality

• Reviews the quality of patient registration documents daily
• Supervises verification of insurance benefits, estimates of self-pay amounts due, and collection of registration material
• Actively seeks ways to improve processes and control costs without compromising patient safety or the quality of care delivered
• Ensures all personnel and department policies are followed