Sullivan Foot & Ankle RN Liaison

QUALIFICATIONS

Education

• Graduate of an approved school of nursing

Experience/Skills

• Two years' experience in physician’s office or related experience (preferred but not required).
• Background in medical-surgical nursing
• Knowledge of clinic function 
• Ability to work in conjunction with other clinic personnel
• Knowledge of community health resources for alternate health services
• Knowledge of community health nursing principles and practices.
• Ability to communicate effectively both verbally and in written reports

Required Licenses/Certifications

• RN Licensure in the State of Indiana

• CPR

Working Conditions

• Clean, well-lighted working environment

ROUTINE RESPONSIBILITIES

Essential Functions

• Conducting patient assessments over the phone by asking detailed questions about symptoms & medical history
• Updates medication lists, and verifies allergies
• Maintaining accurate documentation of each call.
• Demonstrate excellent communication skills and empathy towards patients.
• Schedules patients for further testing as directed by the Provider.
• Ensures that ordered tests results are in the patient record and available for Practitioner review at time of patient examination
• Sends patient letter of intent to have prescribed orders completed if no record found in chart
• Assures adequate patient records are maintained and transferred as requested
• Maintains current knowledge of medications and their correct administration based on age of the patient and current clinical condition
• Formulates a teaching plan based on identified learning needs and involves patient and family in education
• Knowledgeable in growth and development principals and provides age-appropriate care
• Schedules patient for further testing as directed by the Practitioner

• Keeps track of follow-up labs, wellness checks for future patient reminders
• Maintains knowledge of rules and regulations governing the clinic
• Phones-in prescription refills as directed by the Practitioner
• Responds to emergency situations appropriately and immediately, calls as necessary
• Performs other duties as assigned

Clinic Responsibilities

• Explains delays and waiting times to patients and families
• Records all phone conversations and information given to the patient in the medical record to provide for clear communication among all clinic staff
• Participates in professional development and assumes responsibility for keeping knowledge of skills current

Office Responsibilities

• Complete Prior Authorizations for procedures being done in office
• Complete Prior Authorizations for in office injections
• Complete Prior Authorizations for medications
• Addresses clinic buckets in the EMR
• Calling new patients to verify information and obtain records
• Answers telephone calls in a professional manner and refers patient problems to Practitioner
• Interacts professionally with patients and families. Exhibits ability to prioritize and organize work
• Follows through on assigned tasks
• Participates in departmental performance improvement activities by collecting, analyzing, and reporting data

• Knowledgeable of and compliant with clinic policies and procedures
• Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff
• Completes incident reports and forwards to Practitioner when appropriate