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Description
ABOUT LITTLE PALM ISLAND: Personal by Nature
Accessible only by sea or sky, Little Palm Island is a private island sanctuary where time slows and guests reconnect with what matters most. As a MICHELIN Three-Key destination, our culinary program is defined by intention, restraint and precision within an intimate dining environment where every detail carries meaning.Noble House Hotels & Resorts is a family-owned and operated company dedicated to building and managing exceptional luxury properties and experiences throughout the United States and Mexico. The collection reflects and celebrates the diversity, history and character of each unique destination, delivering unparalleled experiences and guest services. Comprised of more than 30 hotels and resorts, the Napa Valley Wine Train, 88 dining outlets, spas, marinas and private residences, Noble House embodies the true spirit of hospitality and embraces a genuine curiosity for new places, culture and cuisine.OUR CULTURE: Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all" and neither are our team members. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun.
The JOB:
The Guest Services Supervisor is responsible for supervising guest services operations, ensuring exceptional guest experiences, and supporting the front office team. This role assists with staff scheduling, training, handling guest concerns, and maintaining hotel policies and procedures.
Key Responsibilities
- Supervise the daily operations of the front desk, concierge, beach attendant and dockmaster.
- Welcome guests and ensure a positive check-in and check-out experience.
- Train, mentor, and evaluate guest services associates.
- Create team member schedules and ensure adequate shift coverage.
- Handle guest complaints and resolve issues promptly and professionally.
- Monitor room availability, reservations, and occupancy levels.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Prepare for daily line up meetings
- inventory control
- Ensure compliance with hotel policies, safety regulations, and service standards.
- Maintain accurate guest records using the hotel's property management system (HMS).
Requirements
YOU:
To be successful in this position, we're looking for a team member who thrives on providing an amazing experience for our guests. This role requires excellent communication skills, positive energy, attention to detail and always, a big smile. You will set the example of service level expectations as you assist your team members in learning and developing.
Our CULTURE:
People who best fit Little Palm Island are hard-working, reliable team players. We look for candidates with a 'can do' attitude and a willingness to learn. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun.
The OFFER:
In return, you are rewarded with a competitive compensation package including competitive pay, health benefits, PTO, matching 401K, paid holidays, generous travel benefits and the opportunity to be a part of an amazing team providing the highest level of luxury service.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
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