Client Support Technician

Job Title: Client Support Technician

Responsibilities and Duties:

• Provide Tier 1 support to resolve administrative and technical concerns with client/server devices;
• Install, configure and operate client/server devices;
• Provide OM&S of hardware and software;
• Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures.
• Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer; 
• When requested, assist the unit EC with computer hardware and software inventories.

 Education:

• High School diploma or GED; 
• DoD 8570.01-Manual IAT Category/Specialty: IAT-II

Certifications:

• A+;
• MCSA-Windows 10 or newer

 Experience:

• 1-2 years’ practical experience in:  installation, repair, and troubleshooting and maintenance of communications systems or equipment; installing/deleting client level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service release of workstation

Supervisory Responsibility: None 

Work Environment: This job operates in a professional classroom and office environment. This role routinely uses standard office equipment. 

Physical Demands:  

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard reach, stoop kneel to install/repair computer equipment. 
• Specific vision abilities required by this job include close vision requirements due to computer work. 
• Light to moderate lifting is required. 
• Be able to lift and move electronic equipment in excess of 40lbs in and out of classrooms, labs, and test center. 

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Position Type and Expected Hours of Work:  

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:00 p.m. Workdays do not include working or conducting business on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed closings. 

Travel:  

Limited travel may be required.

Additional Eligibility Qualifications: N/A 

Work Authorization/Security Clearance: 

•  Active SECRET Clearance

AAP/EEO Statement: 

Advanced Technology Leaders INC is an Equal Opportunity and Affirmative Action Employer.  This company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

ATL is committed to assisting individuals with disabilities, please email for assistance and accommodation in the application or recruitment process.

The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws.

Other Duties: 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. 

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities and activities may change at any time with or without notice. 

Benefits: 

• Health benefits to include medical and dental 
• Paid Personal and Vacation 
• Paid Holidays 
• 401(k) Retirement Plan 

 Apply online at www.at-leaders.com and click on Careers.