Enterprise Service Technical Support Engineer

Overview

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Responsibilities

• Provide 24/7 Tier 1 enterprise IT help desk technical support to AFCENT users. 

• Troubleshoot and implement solutions to resolve incidents and problems on supported systems, network infrastructure, voice, and video, to include enterprise-level routers, switches, servers, firewalls, proxies, and caching arrays. 

• Monitor systems/network performance metrics and trends to identify substandard performance and anomalies. 

• Escalate complex systems/network performance, bandwidth and security issues and incidents to senior engineers/SMEs (Tier 2 and 3) for analysis and resolution. 

• Perform Local Registration Authority (LRA) duties. Provide General Networking support 

• Provide LAN support. 

• Provide WAN Enterprise support. 

• Provide technical and general O&M support as required. 

• Provide documentation support as required.  

• Provide meetings/briefings support as required.  

• Provide functional training support as required.  

• Provide CONUS TDY support as required. 

Qualifications

• 3 or more years’ relevant experience 

• Firewall experience 

• LAN and WAN Enterprise support experience 
• Must possess experience and demonstrate an understanding of Microsoft server installation, roles, active directory, storage, performance management, and maintenance. 
• CCNA or Network+ 

• ITIL Foundation (candidate has up to 60 days to acquire ITIL Foundation certification) 
• Active Secret level clearance

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.