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Description
In the role of Software Support Engineer, you will play an integral part in Marcom’s internal tools, by troubleshooting and communicating with the users and stakeholders. In this role, you will be responsible for creating, reviewing, and modifying documentation corresponding to the applications’ usage, replying to users’ questions, and communicating with the development team to provide solutions. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.
Minimum Qualifications
5+ years of relevant work experience. Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback). Basic coding knowledge of the Ruby on Rails framework. Proven knowledge of MySQL and Postgres databases.
Preferred Qualifications
Bachelor’s degree in Computer Science/technical degree Excellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment. Strong desire to work in a fast-paced environment with multiple releases a week. Excellent analytical and problem-solving skills. Firm understanding of security best practices and vulnerabilities. Experience with monitoring tools (e.g., Splunk).
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