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  3. Solutions Architect, AppleCare Diagnostics and Repair

Solutions Architect, AppleCare Diagnostics and Repair

Apple
Posted 7 days ago, valid for 21 days
Location

Sunnyvale, CA, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • Apple is seeking a Solutions Architect to shape the tools for the AppleCare Diagnostics and Repair team.
  • The role requires a Bachelor's degree in Computer Science, Engineering, or a related field, along with 8+ years of experience in solutions architecture or a related technical field.
  • The Solutions Architect will be responsible for designing, qualifying, and implementing diagnostic and repair tools used in field service events.
  • Candidates should have the ability to translate customer needs into technical designs and possess a working knowledge of product development lifecycles.
  • Preferred qualifications include a Master's degree and experience in large-scale systems design, with a focus on effective communication and project management skills.
Imagine what you could do here. At Apple, new ideas quickly become extraordinary products, services, and customer experiences. Bring passion and dedication to your job, and there's no telling what you could accomplish. The AppleCare Diagnostics and Repair team builds the technical foundation that keeps every field service event running smoothly, ensuring customers get fast, reliable support wherever they need it. As our Solutions Architect, you'll play a central role in shaping the tools that make that possible.

Description


You will own the technical direction for designing, qualifying, and implementing hardware and software diagnostic and repair tools used in field service events. You'll translate customer needs and system requirements into new tool designs and develop comprehensive qualification plans that address design integrity, risk, and performance. This role requires close collaboration with cross-functional teams throughout the product development lifecycle.

Minimum Qualifications


Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 8+ years of experience in solutions architecture, engineering, or a related technical field. Ability to translate customer needs and use cases into high-level technical designs. Working knowledge of product development lifecycles and client-server design principles.

Preferred Qualifications


Master's degree in Computer Science or a related field. Background in large-scale systems design, hardware and software diagnostics, and performance tuning. Familiarity with qualification and validation methodologies for hardware or diagnostic tools. Ability to collaborate with subject-matter experts and manage complex, cross-functional projects. Skilled at communicating complex technical concepts clearly to both technical and non-technical audiences. Comfortable managing projects through ambiguity while transitioning smoothly between strategic and detailed discussions. Detail-oriented, with critical thinking skills and a willingness to challenge existing ideas.


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