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Position Summary...
We are seeking a Principal Technical Program Manager to join our Customer Data & Identity (CDI) team. In this role, you will lead complex, enterprise-scale programs that shape the strategy and execution of Walmart’s customer identity and data platforms. You will operate across business, product, engineering, and data science teams to drive alignment, ensure technical rigor, and deliver measurable customer and business impact.This role requires both strategic influence and deep technical engagement. You will guide architecture discussions, evaluate trade-offs in distributed systems, data platforms, and AI/ML capabilities, and ensure scalable, secure, and privacy-compliant solutions. As a senior member of the Tech Programs leadership team, you will elevate program management standards, mentor TPMs, and establish durable operating mechanisms that enable execution across a highly matrixed organization.
What you'll do...
- Own strategy, planning, and execution for enterprise CDI programs with broad cross-functional impact.
- Partner with engineering and product leadership to influence long-term architecture and platform roadmaps.
- Drive executive-level program reviews with clear articulation of risks, trade-offs, and measurable outcomes.
- Implement metrics-driven program management using OKRs, KPIs, and SLOs.
- Identify and mitigate cross-team dependencies and risks across a highly matrixed environment.
- Establish scalable operating rhythms and governance models that improve execution quality and adoption.
- Stay current on advancements in digital identity, AI/ML, and data platforms, integrating relevant innovations into CDI strategy.
What you'll bring...
- Bachelor’s degree in computer science, Engineering, Information Technology, or related field (master’s preferred).
- 8+ years of experience in technical program management, engineering, or related leadership roles, including enterprise-scale initiatives.
- Demonstrated ability to influence executive stakeholders and drive alignment across large organizations.
- Deep understanding of distributed architectures, customer data platforms, AI/ML systems, and privacy-by-design principles.
- Experience scaling identity, analytics, or customer data ecosystems is strongly preferred.
- Proven track record of mentoring TPMs and advancing the craft.
Preferred Qualifications...
- Experience thriving in highly ambiguous, large-scale technical environments, with a proven ability to bring clarity to complex system and organizational challenges.
- Demonstrated ability to influence senior executives while partnering deeply with engineering teams on architecture, scalability, and data design decisions.
- Proven track record of leading delivery of large, customer-facing platforms built on distributed systems, high-volume data pipelines, or AI/ML ecosystems.
- Strong technical judgment, including experience evaluating architectural alternatives and guiding long-term platform evolution.
- Ability to build trust across teams, drive alignment across competing priorities, and create sustained execution momentum.
- Knowledge of privacy, compliance, and governance requirements, with experience embedding these considerations into technical solutions by design.
About The Team
Walmart CDI serves as the source of truth for customer identity and data across the enterprise. Our platform powers secure, seamless, and personalized experiences while enabling strategic initiatives across eCommerce, Marketing, Walmart+, Data Ventures, Walmart Connect, and Enterprise Analytics.
We focus on building trusted, scalable, and compliant solutions that strengthen data stewardship and customer trust. By deepening our understanding of customer behavior and preferences, CDI enables differentiated experiences and drives long-term enterprise value. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Option 1: Bachelor’s degree in computer science, information technology, engineering, or related area and 6 years’ experience in engineering, engineering program management, technical program management, product management, or related area.• Option 2: 8 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Certification in Project Management., Master’s degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 4 years’ experience in product design., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...
809 11th Ave, Sunnyvale, CA 94089-4731, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Learn more about this Employer on their Career Site
