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Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Location: Hallandale Beach, FL 33009 (In-Person)
Job Type: Full-Time
About the Role
We are seeking a dedicated, detail-oriented, and enthusiastic Customer Service Representative / Service Writer to join our team in Hallandale Beach, FL. In this role, you will serve as a primary point of contact for our customers, assessing their needs, dispatching service requests, and delivering exceptional customer care.
The ideal candidate possesses strong verbal and written communication skills, thrives in a fast-paced environment, and excels at problem-solving.
Key Responsibilities
- Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Dispatch & Assessment: Analyze customer needs, evaluate service requirements, and accurately dispatch calls or service requests.
- Data Entry & Records: Accurately log customer interactions, service orders, and updates into our system software.
- Clear Communication: Explain services, pricing, and product details clearly to assist customers in their decision-making process.
- Sales & Inquiries: Handle inbound sales inquiries, recommend appropriate solutions, and promote additional services when relevant.
- Teamwork & Training: Collaborate with team members to streamline workflow processes and assist in onboarding/training new staff on service protocols.
Qualifications & Requirements
- Education: High School Diploma or equivalent (Required).
- Experience:
- 3+ years of Customer Service experience (Required).
- 3+ years of Dispatching experience (Required).
- Call center or service department experience preferred.
- 3+ years of Customer Service experience (Required).
- Languages:
- English (Required, fluent written and spoken).
- Spanish (Preferred / Highly Desirable).
- English (Required, fluent written and spoken).
- Technical Skills: Strong data entry skills with high attention to detail and proficiency with standard office software/computer systems.
- Location: Must be able to commute daily or relocate to Hallandale Beach, FL 33009 prior to starting work.
Benefits & Work Schedule
- Benefits: Health insurance, sick and vacation pay days
- Schedule: Full-Time
- Work Location: In-person at our Hallandale Beach, FL office
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