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This position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests.
Job Specifications
Minimum Qualifications:
- Minimum one year Front Desk experience at a comparable quality property preferred
- General knowledge of hotel departments preferred
- Excellent communication skills – oral and written
- Excellent guest service skills
- Ability to stand for an eight hour shift
- Ability to work a flexible schedule to include weekends and holidays
Job Duties
Job Specific
- Welcomes and registers guests in an outstandingly friendly, professional, efficient manner
- Whenever possible assigns rooms which satisfy all special requests
- Obtains necessary credit and payment information from guests
- Provides traveler check cashing and foreign currency conversion for Hotel guests
- Coordinates with other Hotel departments to satisfy guest requests
- Provides detailed information about Hotel facilities and operating hours
- Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms
- Posts charges received by Front Desk from Hotel outlets
- Adheres completely to all Grand Service standards
- Sells rooms in accordance with Front Desk sales strategies
- Receives and transmits guest messages
- Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies
- Distributes and coordinates completion of survey cards during guest check-out
- Assists guests with kiosks computers for guest check-in & check-out
- Coordinates room changes for guests
- Issues and provides access and close out for guest safe deposit boxes
- Answers telephone calls and guest inquiries in a friendly, professional manner
- Reads and initials all entries in Front Desk Logbook and all information on Front Desk Bulletin Board
- Reads Group Profiles and Banquet Event information on a daily basis
- Maintains the cleanliness and excellent condition of equipment and work area
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.
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