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Description
- Oversee the Guest Experience & Operations side of our Attractions areas:
- Bowling Operations
- Arcade Operations
- Glow Golf Operations
- Cinema/Projection Operations
- Assisting in running the floor to elevate the guest experience, maintaining guest satisfaction, speed of service and cleanliness of the main lobby, bathrooms, and theaters.
- Train and develop Team Members in all attraction’s areas.
- Partner with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for team members.
- Assist with the orders/inventory, replenishment, and functionality of our redemption stockrooms and redemption arcade floor rooms.
- Participate in company's leadership programs and weekly calls.
- Ensure all arcade games and projectors are regularly being serviced, maintained, and cleaned.
- Troubleshoot and diagnose issues with arcade games and projectors, compile necessary part orders for Attractions Manager, and complete mechanical, electrical, hardware, and software repairs.
- Provide IT support for POS software, VOIP phones, and merchant processing hardware.
- Maintain all hardware elements of theater projectors, audio, and video systems of the center.
Requirements
- 1-2 years leadership experience.
- Personable but professional demeanor.
- Strong organizational and time management skills with excellent attention to detail.
- Ability to work well in a fast-paced environment and to problem solve effectively.
- Proven ability in leadership, communication, and negotiating skills.
- Take initiative as a self-starter known to work with integrity while also being a strong team player.
- Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
- High EQ with self-awareness, ability to collaborate with others, listen attentively, empathize with others, defuse conflict, show adaptability, and demonstrate good judgment.
- Computer literate with ability to pick up new software programs and applications easily.
- High School Diploma or GED (required).
- Able to lift 35 pounds
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