Title Description - This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter’s responsibilities for supervising Family Services Supervisors and managing the direct services program performance.

General Work Tasks (Illustrative Only):

· Supervise social workers, assistants and others

· Set and enforce objectives for quality and quantity of work performed by unit

· Evaluate social service programs and program budgets

· Apply appropriate human resource practices in the supervision of staff

· Establish and maintain good working relationships with others

· Recommend policy changes based on evaluation of program effectiveness

· Manage difficult or dangerous cases

· Interpret the program to other agencies and to the public

· Participate in community planning and development of new resources, jobs and community work sites

Knowledge-

Considerable knowledge of principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.

Skills-

Skill in operating a personal computer and the associated software and the operation of a motor vehicle.

Abilities-

Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.

Education and Experience:

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Qualifications:

Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Special Requirements:

All applicants are subject to DMV/driving record check, Central Registry (CPS) check and/or criminal history search.

The investigation may include fingerprint checks (state Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), and other checks requested by the hiring authority.

Employees must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants:

Applications for this position must be submitted electronically through this website.

Mailed, emailed, faxed, or hand delivered applications will not be accepted.

Contact Information:

Name: Valerie Pierce

Phone: 757-294-5240

Fax: FAXED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION

Email: EMAILED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION

Address: MAILED/HAND DELIVERED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION

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