Technical Quality & Compliance Program Manager

Job DetailsJob Location: Sussex, WI 53089Position Type: Full TimeSalary Range: $100,000.00 - $110,000.00 SalaryJob Category: Sales/Ticketing/Dispatch  Department: Sales & Quality Control Reports to: Director of Sales & Quality Control Supervises: Aggregate Laboratory Technicians (2-3) FLSA: Exempt  Salary: $100 - $110k Job Summary The Technical Quality & Compliance Program Manager serves as Lannon Stone’s single point of assurance for both aggregate product quality and environmental compliance. This role owns the systems, processes, and data that protect our customers, our reputation, and our permits. It is a senior, high-trust position with direct access to company ownership and cross-departmental decision-makers. This is not a rule-policing job. It is a system-building, risk-reduction, and culture-shaping leadership role. The right candidate replaces intuition-driven processes with durable, standardized systems and ensures that quality and compliance failures become rare, visible, and rapidly corrected. The company maintains a Responsibility & Priority Grid for this position, clearly defining decision rights, authority boundaries, and escalation paths. Role Mandate Own all QC and environmental compliance programs end-to-end Provide data and technical clarity to Sales, Production, Engineering, and regulators Ensure zero missed inspections, permits, or regulatory deadlines Establish durable systems that replace fragile, memory-dependent workflows Maintain the company’s credibility with DOT, municipal regulators, major civil contractors, and strategic customers Direct lab priorities and sampling urgency daily Personally pulls samples from the field as needed Personally runs samples in the lab  How Success Is Measured (First 12 Months) Zero missed inspections, permit deadlines, or compliance submissions Consistent pass rates and rapid correction of consecutive QC failures Improved system reliability and reduced reliance on memory-driven processes Visible strengthening of QC and compliance structure across sites Leadership Backing & Decision Protection Quality and compliance decisions made in good faith under this role are fully backed by the Director of Sales & Quality Control and the company’s owners. Technical integrity is never overridden for convenience. What You’ll Build, Own, and Improve Quality Control (QC) Set and enforce daily sampling priorities across sites; hold final authority on “test now” escalations Oversee all QC testing, verification, documentation, and data integrity Analyze test results, identify patterns, and escalate consecutive failures immediately Ensure labs remain certified, clean, audit-ready, and compliant with WisDOT/IDOT standards Maintain and continuously improve QC dashboards, SOPs, schedules, and training tools Provide rapid, accurate technical information to sales team & customers during customer or DOT escalations Oversee lab technicians and ensure testing discipline, accuracy, and communication standards   Environmental Compliance Own all environmental programs end-to-end, including: WPDES Stormwater Water withdrawals Spill prevention Air emissions and FID tracking Annual DNR submissions and renewals Conduct monthly and quarterly inspections, audits, and reporting Serve as primary contact for DNR and regulatory partners Maintain compliance calendars, documentation systems, and dashboards Ensure SPCC compliance and deliver annual refresher training   Training, Collaboration & Culture Deliver light, practical training—especially terminology, sampling methods, and situational awareness Participate in morning meetings, audits, and reviews as a key influencer Collaborate daily with Production, Sales, Engineering, and Customers Normalize discipline, accuracy, and system reliability across teams Provide clear explanations of QC and compliance decisions without relying on authority Lead annual company wide environmental and compliance training   Safety & Facility Leadership Build upon and reinforce a culture of safety  Model outstanding safety behavior across all sites Ensure safe, orderly, compliant lab and office environments Provide visitor and inspector safety briefings This Role Is Not a Fit For Individuals who prefer improvisation over discipline “Cowboy” personalities who bypass process or resist structure Introverts uncomfortable influencing across teams Procrastinators or anyone who freezes under deadlines People who avoid customer interaction or high-stakes conversations Rigid individuals that live in rule structure and prefer black and white over ambiguity  The Type of Person We Want A technical leader who builds systems that outlast you Knows that the “same situation” can be unique every time A steady communicator who thrives in ambiguous, cross-functional environments A problem-solver who escalates with clarity Comfortable speaking to owners one hour and front-line operators the next Currently skilled in aggregate testing, environmental compliance, and operational decision-making     QualificationsMinimum Qualifications An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.   Minimum Qualifications 3+ years in a lab, compliance, or quality control role in an industrial or construction environment (WisDOT and/or IDOT Aggregate Technician Certification preferred). Typical hours: 6:00 AM – 4:30 PM, M–F, with some evening/weekend communication as needed. Strong math, reading, and written communication skills (Spanish fluency a plus). Proficiency with Microsoft Word, Excel, and Google Drive. Valid driver’s license and clean driving record. Must pass a pre-employment functional test, physical, and drug screen. Punctual and reliable with excellent attendance.   Physical and Mental Demands While performing the duties of this job, the employee must be able to frequently sit, crawl, climb, stand, stoop, kneel, crouch, and lift (50 lbs.). Employees must be able to understand issues, problems, and opportunities and make timely and sound decisions. Employees must take responsibility for decisions and understand the impact and implications of decisions and provide feedback as necessary. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.     Working Environment A balance of time spent in both industrial and office or lab settings. Outdoor weather conditions require attention to clothing layers and staying hydrated depending on the season. The work environment characteristics described here are representative of those individual encounters while performing these essential functions of this position. Lannon Stone Products is a dynamic and ever-changing operation, requiring flexibility amongst our team members. Traveling between company sites is an essential part of the job; therefore, each team member needs to be able to reliably travel to be qualified for the position.