ERP Business Analyst

OVERVIEW OF POSITION:

Provides Business Analysis services related to the Enterprise Resource Planning (ERP) system.

PRIMARY RESPONSIBILITIES – Information Technology

Business & Systems Analysis

• Partner with business stakeholders across multiple functions to understand business processes and align technology solutions with strategic objectives.

• Lead the elicitation, documentation, and management of business, functional, and technical requirements.

• Translate user needs into clear specifications for development teams and facilitate review and sign-off.

• Analyze current-state workflows and identify opportunities for process improvements or automation.

ERP Ownership (Epicor Preferred)

• Work closely with end users to define, configure, test, and optimize ERP system functionality.

• Serve as second-level support to troubleshoot, resolve, and appropriately escalate ERP-related issues.

• Coordinate ERP enhancement requests, system changes, and upgrades with IT and business teams.

• Support the creation and maintenance of master data and ensure data integrity across modules.

Project Delivery & Governance

• Lead or participate in IT and business projects using Waterfall or Agile methodologies.

• Plan and manage activities including requirement workshops, design reviews, testing, cutover, and post-go-live support.

• Prepare feasibility studies, business cases, and technology requirements to support decision-making.

• Contribute to RFP processes by defining functional requirements and evaluating software solutions.

Testing, Training & Change Management

• Develop and execute test plans, coordinate UAT, and document results.

• Provide training and documentation to end users on new functionality, processes, and best practices.

• Support change management processes, ensuring updates are properly communicated and adopted.

PREFERRED EXPERIENCE & COMPETENCIES:

ERP Expertise (Epicor Kinetic 11+ preferred)

Experience in a multi-plant environment in areas including:

• Master Data (Customers, Vendors, Items)

• Financials (GL, AP, AR)

• Sales Order Management (Quotes, Orders)

• Manufacturing (Planning, Operations, BOMs, Production)

• MRP & Procurement (PO Suggestions, Requisitioning)

Experience with other ERP systems is also acceptable.

Education & Professional Background

• Bachelor’s degree in Computer Science, MIS, Business, or equivalent practical experience.

• 3+ years of technical and business-facing experience in systems analysis, configuration, or application support.

• Experience working in manufacturing environments strongly preferred.

Personal & Professional Skills

• Strong alignment with company core values; resilient and results-oriented.

• Understanding of change control processes for requirement and system artifacts.

• Experience with Agile methodology (user stories, backlog management, sprint participation).

• Strong analytical, problem-solving, and decision-making abilities.

• Excellent facilitation and communication skills (meetings, documentation, follow-up).

• Highly organized with strong attention to detail.