Program Support Specialist 3

The Program Support Specialist 3 is responsible for providing day-to-day project support for project managers, engineers, and other staff members. This person will learn firsthand about project phases, tasks, activities, schedules, and operations.

• Work and collaborate with Program Management personnel on matters of business and contractual nature, such as preparation of proposal responses; preparation and monitoring of project deliverables; preparation and monitoring and project reporting; and addressing performance and/or funding issues.
• Maintain proposal, project and contractual documentation including contract repositories.
• Ensure compliance with contract requirements and perform all other position related duties as assigned.
• Perform responsibilities as focal point for ongoing issue resolution, including commercial and federal compliance (terms and conditions), acceptance, and payment issues.
• Responsibility for the administration of commercial and U.S. Federal contracts based on project milestones, to include responsibility for tracking and documenting change orders.
• Develop and maintain tracking lists for proposal, deliverable, project and contract management for team reviews and compliance.
• Responsible for ensuring team is compliant with project and contract requirements, deliverables requirements, and schedule requirements.
• Assist Program Manager in preparation of monthly reports and other financial reports.
• Organize project, proposal and contract meetings and assist in preparation of briefs, plans, spreadsheets, and other material.
• Prepare documentation for employee permits, security, certification, travel requests.
• Design, create, lay out, and produce technical documentation, including information sheets, reference guides, briefs, and presentations.
• Convey complex information and concepts in appropriate fashion to audiences with different levels of technical knowledge.
• Document and accurately capture information from meetings, conversations, and presentations.
• Research, analyze, and cite reference materials from print and online sources.
• Design professional document templates for internal and external use.
• Develop schedules, outlines, and templates for various types of proposal and project documentation.
• Write, edit, and proofread contract materials in response to client requests and requirements while meeting established schedules and deadlines.
• Conceptualize graphics, figures, tables, and other presentation techniques to optimize impact of information provided.
• Coordinate and assist with contract and proposal deliverables production, packing, and delivery (hard / soft copy) per RFP requirements.

• High School Diploma/GED with 10+ years of experience
• Associate's Degree with 8+ years of experience
• Bachelor's Degree with 5+ years of experience
• Experience in professional writing, editing, and document production required.
• Excellent organizational skills and ability to work well under pressure; managing numerous interruptions.
• Accuracy and attention to detail.
• Ability to work independently and resolve practical problems.
• Must be an effective communicator with excellent written and oral communication skills.
• Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.
• Must have strong multitasking skills.
• Must have strong computer skills in word processing, spreadsheets, databases, and interaction with customer portals and advanced knowledge of MS Office Suite.
• Experience authoring responses to statements of work, staffing plans, past performance sections, management plans, and executive summaries.

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.