Technical Support Specialist

Responsibilities:

• Provide Third Part Support Via Phone/Email/Text to Technicians in the Home
• Be available to receive phone calls all day.
• Assist in the repair of HA & CE product.
• Maintain training to improve product knowledge.
• Utilize tools to diagnose problems such as phone app to visually see what technician is looking at.
• Make decisions based on the best interests of customer & Hisense.
• Investigate field failure data & update R&D/Factory.
• Other duties as assigned.

Qualifications:

• Associates or 2-year tech school degree
• 1-5 years hands on field repair of home appliance or TV products.
• Strong communication and interpersonal skills
• Knowledge of various software programs such as Windows, email, Word and Excel

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.