1st shift Customer Service Position

**What we offer: **

This comprehensive benefits package is designed to support your health, well-being, and financial future.

As a Customer Service Representative, an employee will be trained and expected to retain knowledge of all product lines and will be responsible for communicating directly with the customers and with production personnel in the areas of order processing and customer service. 

Your job functions include: 

• Will be responsible for communicating directly with customers and production personnel. 
• Must learn to recognize and/or configure part numbers for both stock and non-stocked product
• Have the ability to accurately enter data using the company’s computer software system for the purpose of:
  • Receiving and processing orders to be filled either from standard inventory and/or issuing to production for manufacturing
  • Filing and retrieving customer orders and quotes as necessary 
• Required to provide customers with product information to assist in ordering and/or quoting:
  • Preparing sale quotations for both tools and gages from standard fixed pricing or by material and cost methods

• Must have the ability to gain the knowledge to read and understand blueprints
• Required to respond to and to verify customers’ order inquiries including order quantities, products ordered, pricing, discounts, exceptions and shipping and delivery information
• Responsible for authorizing returned goods by:
  • Recording necessary information for credit or adjustments to customer’s’ accounts
  • Enter replacement orders as needed

Will assist in other office duties such as answering the telephone, faxing, scanning and copying

Vermont Precision Tools, Inc. manufactures a broad range of high-quality precision ground pins, blanks and other tooling that is used to produce products to serve the medical, aerospace, automotive, defense, and many other markets. In addition, dba Vermont Gage, we manufacture a wide range of fixed limit gaging including close-tolerance pin gages, ring gages, trilock gages, taperlock gages and more.

We are a stable family business with more than 57+ years of developing people and advancing individuals within the company. Employees are developed to perform more effectively by focusing on strategic goals, company culture, and individual performance.