Front Desk Coordinator (62297)

Job DetailsJob Location: Main Location - Swarthmore, PA 19081Position Type: Full TimeJob Shift: DaySUMMARY: The Front Desk Coordinator is the primary point of contact for the organization and plays a critical role in supporting daily operations across programs. This position provides front-desk coverage, telephone and visitor management, mail and deliveries, building access coordination, and administrative and program support while creating a welcoming and professional atmosphere to all who come in contact with CADES. DUTIES AND RESPONSIBILITIES: • As the primary receptionist, answer, screen, and direct all incoming calls on a multi-line phone system. • Maintain and update the agency phone system, including but not limited to basic troubleshooting, coordination with service vendors, and tracking issues to resolution. • Monitor lobby presentation displays and update content as needed to ensure content is current and relevant. • Greet and assist all visitors, vendors, and guests in a professional and welcoming manner. • Manage visitor registration and check-in/check-out using the electronic visitor management system. • Monitor and support building access using electronic doors and security systems. • Serve as a member of the Emergency Response Team, as a front-line administrative resource during drills, emergencies, or unexpected building events. • Assist with preparation and documentation of fire drills and other required safety exercises. • Receive, open, date-stamp, and distribute all incoming mail. • Prepare, process, and ensure timely pickup of outgoing mail and packages. • Coordinate courier, USPS, UPS, and FedEx shipments, including tracking and delivery follow-up. • Support internal logistics including meetings, food orders and delivery coordination. • Coordinate scheduling and usage of shared/common spaces within the building. • Provide administrative support related to building operations and daily workflow. • Maintain organized records related to front desk operations, visitors, emergency response drills, and deliveries. • Provide backup support to other administrative staff across the organization as needed. • Support internal communications, announcements, and basic document formatting for program staff. • Provide front-of-house and administrative assistance during arrival and dismissal periods for programs, including but not limited to the Adult Day Program (ADP) and George Crothers Memorial School (GCMS). • Assist programs with administrative tasks such as attendance support, calendar setup, special events, signage, and general coordination. • Assist Operations Department with administrative projects as assigned. • Serve as a consistent operational support presence to ensure smooth program flow and communication. • Perform other duties as assigned. QualificationsEDUCATION/EXPERIENCE/SKILLS REQUIREMENTS • High school diploma or graduate equivalency diploma. • Non-profit human services experience preferred. • Demonstrated ability to work in a fast-paced environment and effectively prioritize tasks. • Demonstrated strong attention to detail. • Demonstrated ability to work effectively as part of a team. • Demonstrated strong time management and organizational skills. • Demonstrated excellent judgment with the ability to independently solve problem and make decisions with little or no need for direct supervision. • Demonstrated ability to anticipate changes and/or identify issues and take appropriate and effective actions. • Excellent customer interaction, collaboration, and written and verbal communication skills. • Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and PowerPoint. • Knowledge of electronic management/electronic records systems preferred. • Must be able to perform CPR, First Aid, and crisis intervention using agency-trained protocols. • Ability to attend meetings off site as necessary and scheduled.