Chief Compliance Officer

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Chief Compliance Officer (CCO)

The CCO is responsible for developing, implementing and administering all aspects of the Compliance Management Program and functions as an independent and objective body that reviews and evaluates compliance issues/concerns within the organization. This position plans, organizes, and manages the Bank's day to day compliance activities. Oversees and implements risk analysis/ assessment and monitoring related to Bank consumer compliance activities. Participates in various committees, audits and examinations. Oversees compliance training initiatives. Advises the Board of Directors, Senior Management and Bank personnel of emerging compliance issues and consults and guides the Bank in the establishment of controls to mitigate risks. Coordinates risk assessment and monitoring of subsidiary compliance management programs. Ensures department activities run smoothly and efficiently by providing leadership, training and supervision to compliance department personnel. Develops, oversees and implements strategies to achieve goals established for the function and Bank.

• Provide leadership of the Bank’s compliance management program consistent with a Three Lines of Defense model to measure, monitor and control the Bank’s residual exposure to compliance risk.
• Plan, organize, and manage the Bank's day-to-day compliance activities.
• Responsible for compliance reporting to the Board of Directors’ Risk Committee.
• Demonstrate expertise in applicable laws and regulations and an ability to research and understand new and modified laws, regulations, interpretations and guidance. Lead the Bank’s regulatory change management program and collaborate with applicable First Line managers to effectively revise policies, procedures and practices to address new requirements.
• Creatively deploy technology solutions to broaden the scope, frequency and efficiency of compliance monitoring activities and achieve reductions in residual compliance risk.
• Responsible for developing and performing on-going compliance risk assessment and monitoring related to Bank consumer compliance activities. Development and/or oversight of risk-based compliance policies and procedures that ensure compliance with statutes and regulations. Develop, document and maintain a compliance program that includes: risk assessments; development and maintenance of applicable policies and procedures and guidelines; and monitoring, testing and reporting protocols that are appropriately tailored to prevent, detect and correct specific compliance risks. Identify potential areas of compliance vulnerability and risk; develop/implement corrective action plans for issues resolution.
• Coordinate Bank’s efforts related to various compliance related audits, reviews, and examinations. Facilitate corrective action as appropriate.
• Interacts with Senior Management, the Board of Directors’ Risk Committee, attorneys, bank regulators, service providers, consultants and bank/subsidiary staff. Consults with the General Counsel as needed to resolve complex legal compliance issues.
• Develop and promote processes for compliance training, awareness, and conformance with regulations.
• Proactively review and assess new and existing products, capabilities, and opportunities from a compliance risk perspective.
• Provide input to the Bank’s functions and efforts related to advertising, Community Reinvestment Act, Privacy, and consumer complaints.
• Coordinate risk assessment and monitoring of subsidiary compliance management programs with Internal Audit. Coordinate the subsidiary compliance programs, in conjuncton with internal resources and/ or outside consultants.
• Evaluate the effectiveness of the use of consultants on a regular basis.
• Provide general oversight for the work and activities of the Compliance function. Ensures that the department and all personnel adhere to established operating policies and procedures along with outside regulatory requirements.

Ancillary Duties:
As the leader of Consumer Compliance and a member of the Risk Management Group, this person is responsible for achieving the function’s goal of measuring, monitoring and controlling the Bank’s residual exposure to compliance risk. The leader also contributes to the Bank achieving its annual goals.

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.