Collegiate Customer Service Representative

Alera Group is looking for a Collegiate Customer Service Representative. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

• Respond to a high volume of student and parent inquiries via phone and email regarding student health insurance enrollment, waivers, and general coverage questions

• Troubleshoot and resolve customer issues while maintaining accurate documentation of interactions, follow-ups, and escalations within internal systems

• Provide empathetic, professional customer support while collaborating with team members and supervisors to improve service processes during peak enrollment seasons

• Prior customer service experience required, preferably in a high-volume phone and email support environment

• Strong verbal and written communication skills with the ability to assist students and parents in a professional, patient, and empathetic manner

• Excellent organizational and time-management skills with the ability to multitask, prioritize, and work both independently and collaboratively during busy seasons

This job requires presence in the office on a hybrid schedule as agreed with the manager.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Hourly range is $20 per hour, with flexibility based on experience and qualifications.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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