River Valley Holdings is a family-owned distribution company based in Syracuse, NY, serving retail customers across the northeastern United States. River Valley Foods distributes a wide range of specialty dry and frozen grocery items and consumable products out of warehouses in Syracuse, NY.

Position Summary:

The Customer Service Representative is dedicated to creating unparalleled customer experiences through accurate order processing, effective issue resolution, and knowledgeable response to inquiries. The successful candidate is able to work in a fast-paced environment, effectively balance customer requests and deadlines, enter data quickly and accurately, and build lasting positive relationships with customers and team members in order to provide exceptional service and deliver outstanding results.

Schedule:

In office (not remote) Sunday - Thursday, 7:30am - 4:00pm

Wages:

$20.00 - $22.00 per hour

Essential Functions:

Assist customers and company sales representatives through incoming calls, email, electronic data submissions and postal mail communication
Process customer orders and credits including data entry and accuracy review.
Create and maintain documentation and reports to ensure the smooth flow of communication to various departments
Build lasting customer relationships through positive communication and resolution of concerns
Leverage knowledge of sales, logistics, and available products to provide reliable service and meet customer requirements
Review exception reports and resolve issues and discrepancies prior to order processing
Proactively recommend add-ons and utilize a variety of available sales tools to enhance customer orders and drive increased account profitability
Adhere to designated timelines for multiple daily interdepartmental tasks
Submit information to Accounting for timely credit processing
Partner with the Sales and Transportation teams to coordinate delivery and customer support
Resolve processing, shipping, and order conflicts; troubleshoot customer and driver concerns in order to meet service requirements
Engage in customer support tasks as needed including distribution of monthly price change tags and notices to customers
Seamlessly handle numerous and varied daily tasks
Perform additional job duties as required

Requirements and Qualifications:

Associate degree preferred or equivalent level of education and related experience
At least two (2+) years of experience in a customer service role
Proven customer service skills and a proactive approach to problem solving
Proficient in Microsoft Office
Strong data entry skills
Excellent oral and written communication skills
Strong organizational skills and attention to detail
Established time management skills and demonstrated ability to consistently meet deadlines
Ability to adapt and manage numerous, competing priorities
Excellent collaboration, active listening, and interpersonal skills

Benefits:

Flexible Paid Time Off & Company Paid Holidays
Health, Prescription and Dental Insurance
Life and Disability Insurance
401(k) with company match
Employee Assistance Program
Employee Purchase Program

River Valley Holdings is an Equal Opportunity Employer (EOE)

Learn more about this Employer on their Career Site