Documentation Auditor/Process Verification Specialist

Documentation Auditor/Process Verification Specialist

Department: Quality Control

Reports to: Quality Control Manager

Location: Liverpool

Full-Time: A typical work schedule is standard business hours, 8:30 a.m.– 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects.

Pay Schedule: Weekly

Non-Exempt: Compensation starts at $44,000 to $55,000 annually, depending on experience.

Shift Differential: 2nd Shift, +$1. hour, 3rd Shift, +$2. Hour (Based on hours worked)

Benefits: Begin the first day after the first two full months of employment

****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and recognize that roles have unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with each position's requirements, and reflective of each employee’s unique value.

Position Summary

Immediate Mailing Services is looking for a detail-oriented professional who enjoys solving problems, verifying information, and making sure things are done the right way.

This role is ideal for someone who notices when something doesn’t look right, isn’t afraid to ask questions, and takes pride in making sure documentation and processes are accurate and compliant.

You will work across departments reviewing documentation, identifying discrepancies, and helping teams maintain high standards of accuracy and accountability.

What You’ll Do

What Makes Someone Successful in This Role

Experience That Translates Well

Candidates often come from backgrounds such as:

• Quality assurance or quality control
• Banking or financial services operations
• Insurance processing or claims review
• Medical billing or records management
• Logistics or documentation coordination
• Administrative or project coordination roles
   Experience reviewing documentation, following detailed procedures, and maintaining accurate records is highly valuable.

Minimum Qualifications

• High school diploma or equivalent required
• 2+ years of experience in documentation review, auditing, quality assurance, or administrative coordination
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Strong organizational and communication skills
• Ability to work in a fast-paced environment while maintaining accuracy

Experience with SharePoint, JIRA, or HubSpot is a plus but not required.

Physical Demands

The physical demands described here are those an employee must meet to successfully perform the essential functions of this position. 

May be exposed to varying temperatures, noise, dust, and printing chemicals.

• Office environment with extended periods of sitting and computer use.
• Regularly required to sit, stand, and walk.
• Ability to work at a computer for extended periods.
• May occasionally be required to lift up to 20 pounds.
• Fast-paced, deadline-driven setting requiring the ability to manage multiple tasks simultaneously.

Additional Responsibilities

Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws.

Note

This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to reasonable modification to accommodate individuals with disabilities.
 
Immediate Mailing Services, Inc. is an Equal Opportunity–Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, protected veteran status, immigration status, criminal history, height, weight, or any other protected category under applicable federal, state, or local laws. We are a drug‑free workplace and comply with all applicable ADA requirements.
 
 To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat to their own health, safety, or the health or safety of others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.