Employment Services Manager

Location: 441 Kirkpatrick Street, Syracuse, NY
Schedule: Full-Time, 40 hours/week
Pay: $24.00 – $25.00/hour, plus an additional $1.00/hour for evening and weekend hours
Reports to: Associate Executive Director

About LAUNCH

For more than 40 years, LAUNCH CNY has been empowering individuals with diverse abilities to learn, grow, and build greater independence throughout Onondaga County. We believe every person has unique strengths, goals, and learning styles—and our services are designed to meet people where they are and help them reach their full potential.

Join a team that makes a meaningful difference every day by helping individuals build skills, pursue employment, and become more connected and independent in their communities.

About the Position

LAUNCH is seeking a motivated, organized, and people-focused ACCES-VR Employment Manager to lead our employment services while remaining connected to the individuals we support.

This is a great opportunity for someone who enjoys a combination of program leadership, staff management, compliance, and hands-on employment support. The Employment Manager will provide strategic direction for LAUNCH’s ACCES-VR employment services while also providing direct job coaching and support to individuals pursuing employment.

What You’ll Do

• Lead the development, implementation, and ongoing improvement of employment services policies and procedures.
• Ensure individualized employment goals and plans are implemented, monitored, and documented effectively.
• Coordinate and lead program intake meetings for new participants.
• Conduct and document routine internal audits to support quality, compliance, and program effectiveness.
• Monitor monthly program income and expenses to maintain fiscal responsibility and accuracy.
• Manage the full employee lifecycle for employment services staff, including onboarding, training, supervision, and ongoing support.
• Provide hands-on job coaching and employment support, including occasional evening and weekend hours based on participant needs.
• Collaborate with staff, participants, employers, and community partners to support successful employment outcomes.
• Help create a positive, supportive team culture focused on participant success and independence.

What We’re Looking For

Required:

• High school diploma or equivalent.
• One of the following:
  • Bachelor’s degree in a related human services, human resources, or similar field and at least one year of experience working with individuals with disabilities in job placement services; or
  • At least four years of experience providing job placement services.
• Valid driver’s license and reliable transportation necessary to meet program needs.

Preferred:

• Previous supervisory or managerial experience.
• Experience with ACCES-VR, employment services, job coaching, or vocational rehabilitation.

Skills & Abilities

The ideal candidate is a strong communicator and problem solver who can balance administrative responsibilities with hands-on support. Candidates should demonstrate:

• Strong active listening and communication skills.
• Effective written and verbal communication.
• Strong organization and attention to detail.
• Problem-solving and decision-making skills.
• Ability to manage multiple priorities and meet deadlines.
• Comfort using technology and electronic documentation systems.
• Strong reading comprehension and documentation skills.
• A commitment to person-centered services and helping individuals achieve greater independence.