Customer Care Coordinator

Job Description

🌟 Join Milgard part of MITER Brands as a Customer Service Representative – Tacoma, WA.

Are you passionate about delivering exceptional customer experiences? MITER Brands is seeking a Customer Service Representative to join our team in Tacoma, WA. In this role, you’ll be the frontline support for builders, remodelers, contractors, and homeowners, ensuring every interaction reflects our commitment to quality and service. In addition, you’ll play a key role in validating warranty claims, coordinating technician visits, and ensuring timely delivery of replacement parts. 

💰 Compensation & Schedule

• Hourly Pay Range: $20.20 - $23.00 (Based on experience) 

• Schedule: Monday–Friday, 8:00 a.m. to 5:00 p.m.

🏢 About MITER Brands

MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we’re proud to serve our customers with integrity, innovation, and excellence.

Responsibilities

• Providing top-tier support via phone and email for warranty-related inquiries.

• Reviewing and processing customer requests with accuracy and efficiency.

• Scheduling field technicians for warranty repairs.

• Managing customer accounts and ensuring satisfaction through proactive communication.

• Handling payment transactions securely and professionally.

• Collaborating with internal team field service, sales, plant management, and engineering—to resolve issues.

• Prioritizing and expediting special requests to meet customer deadlines.

• Maintaining a positive and flexible attitude in a fast-paced environment.

• Performing clerical and administrative tasks as needed.

Qualifications

• A high school diploma or equivalent (some college coursework preferred).

• 1–2 years of experience in customer service, preferably in manufacturing or building materials.

• Experience in window sales or millwork is a strong plus.

• Excellent communication and multitasking skills.

• Strong attention to detail and organizational abilities.

• A collaborative mindset and ability to work across departments. 

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.