Oncology Clinic Patient Support Rep

Where You’ll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Job Summary and Responsibilities

As our Oncology Patient Access Representative, you will help oncology patients navigate the administrative processes of their care so they can focus on their health and treatment.

Every day you will register patients, manage appointments, and handle insurance verifications. You will be expected to collect payments and process referrals and pre-authorizations thoroughly and accurately.

To be successful in this role, you must possess strong customer service skills and critical thinking abilities, along with a solid understanding of insurance authorization and medical terminology.

Job Requirements

One year of customer service work experience is required, two years preferred. Healthcare or Call Center experience preferred.