Retail Store Manager

Tacoma/Pierce County Habitat for Humanity

Position Title:             Retail Store Manager

Reports to:                    Director of Retail Operations

Classification:             F/T, Salaried, Exempt

Salary Range:             $80,168.40–$87,500 

Supervises:                 Store Associates, Assistant Store Manager, Store Supervisors, volunteers, and work program participants.

If you're a hands-on leader who loves building high-performing teams, creating exceptional shopping experiences, and making a lasting impact in your community, we'd love to meet you!

As the Retail Store Manager, you'll lead the daily operations of one of Tacoma/Pierce County Habitat for Humanity's stores - driving sales, inspiring staff and volunteers, and transforming donated goods into funding that helps build affordable homes.  You'll play a vital role in advancing Habitat's mission while creating a welcoming destination for shoppers and donors alike.

We are proud to provide a benefits package that includes:

• Paid vacation (10 days annually to start)
• Paid sick leave (10 days annually to start)
• 13 paid holidays each year
• Medical, dental, and vision insurance (100% employer-paid coverage for employees; partial employer contribution for eligible dependents)
• Short-term and long-term disability insurance
• Basic life and AD&D insurance, plus voluntary life insurance options
• 403(b) retirement plan with a 5% employer match after one year of employment
• Flexible Spending Account (FSA)
• Employee discounts at our TPCHFH stores

Key Responsibilities

Leadership & Supervision

• Lead, train, and schedule store staff, program participants, and volunteers.
• Monitor performance, address employee concerns, and support corrective action when needed.
• Partner with the Director of Retail Operasions on hiring, performance management, and staff development.
• Ensure all team members follow safety, operational, and organizational policies.
• Provide ongoing coaching and performance feedback to staff and volunteers.
• Promote a positive, inclusive, and mission-driven work culture.

Finance & Administration

• Oversee daily cash handling, deposits, and financial accountability.
• Support budget management and financial performance goals.
• Maintain accurate records, documentation, and reporting.

Operations & Sales

• Manage all aspects of retail operations, including merchandising, pricing, inventory flow, and donation intake.
• Maintain a safe, clean, organized, and customer-friendly sales floor and warehouse.
• Track and order necessary supplies and equipment.
• Stay current on retail trends and pricing of comparable products.
• Utilize Microsoft Office and other tools to manage operations effectively.

Facility & Logistics

• Oversee store opening/closing procedures and cashier reconciliations.
• Ensure facility maintenance and security of all assets, cash, and confidential information.

Community Engagement

• Build strong relationships with volunteers, donors, Habitat homeowners, community partners / vendors, and the public.
• Support gift-in-kind (GIK) donation growth and stewardship.
• Assist in promoting special sales, events, and new product arrivals.

Strategic Contribution

• Collaborate with leadership on long- and short-term goals for the Store and affiliate.
• Contribute ideas for improving efficiency, sales, and community impact.
• Perform additional duties as assigned to advance Habitat’s mission.
• Use sales and operational data to identify trends and recommend improvements.

Qualifications

• High school diploma or equivalent required; post-secondary education preferred.
• Minimum of five years’ work experience, including at least two years in retail or sales management.
• Strong leadership, communication, and customer service skills.
• Valid driver’s license with a clean driving record.
• Forklift experience preferred (or willingness to be trained).
• Proficiency with Microsoft Office (Word, Excel) and comfort with databases/spreadsheets.
• Occasional overnight travel to conferences

Physical Requirements

• Ability to lift and carry up to 50 pounds regularly.
• Ability to stand, walk, bend, reach, climb ladders, and move throughout the sales floor and warehouse for extended periods.
• Ability to work in varying indoor and outdoor weather conditions while receiving donations.

Tacoma/Pierce County Habitat for Humanity is an Equal Opportunity Employer. We are committed to cultivating a workforce that reflects the communities in which we build. We strive to attract candidates who broaden our diversity of race, gender, sexual orientation, age, ethnicity, religion, cultural experiences, skills, and community representation.

We seek employees who value collaboration, respect, and pride in their work. We believe that the inclusion and celebration of our differences create a stronger workplace, stronger communities, and a more compassionate world.

We believe meaningful employment opportunities strengthen communities. Tacoma/Pierce County Habitat for Humanity strongly encourages eligible Section 3 residents and workers to apply and explore career opportunities with us.

If you are selected for this position, Tacoma-Pierce County Habitat for Humanity will conduct a background check before hire.  Tacoma/Pierce County Habitat for Humanity participates in E-Verify to confirm the employment eligibility of all team members.