Senior Manager, Digital Enablement & Optimisation

You’ll collaborate across academic and professional communities to help shape a more connected and capable University, supporting teaching excellence, research impact, and student success. 

The opportunity 

This is a newly created leadership role designed to strengthen how ICT shows up across the University’s campuses and distributed sites. You will lead Digital Experience and Campus Support, creating a more visible, responsive and people-centred support model that helps local users feel better connected to ICT. 

Working across metropolitan and regional locations, you will oversee service performance, campus engagement and operational coordination while helping shape a new capability within a transforming ICT function. It is an opportunity to improve day-to-day service, guide a dispersed team, and influence how digital enablement is delivered across a complex university environment. 

What you’ll do 

• Lead the Digital Experience and Campus Support function, including a team providing visible, face-to-face ICT support across multiple campus locations  

• Build and optimise a service model that balances local presence, operational responsiveness and alignment with broader ICT priorities  

• Partner with stakeholders across campuses to understand local needs, improve service outcomes and act as a senior escalation point  

• Use service feedback, trends and performance insights to inform planning, prioritisation and continuous improvement  

• Develop team capability, coordinate cross-functional support and help shape a new operating model in a changing environment  

What we’re looking for 

• A people-focused ICT leader with experience managing operational support, service delivery or digital enablement in a complex environment  

• Strong stakeholder engagement skills and the ability to build trust across diverse campuses, teams and service partners  

• Experience leading dispersed, on-the-ground or multi-site support models, ideally within higher education or another distributed organisation 

• Strong analytical and operational judgement, with the ability to turn service insight into practical improvements

• A collaborative leader who is comfortable with ambiguity and motivated by the opportunity to build something new  

What’s in it for you? 

At the University of Sydney, we support our staff with a range of benefits designed to enhance your career, wellbeing and work-life balance, including: 

• Up to 17% superannuation to support your financial future 

• Extremely generous parental leave entitlements

• Competitive salary with salary packaging options 

• Flexible and hybrid working arrangements

• Career development and learning opportunities

• Health and wellbeing programs including Fitness Passport 

• Access to a vibrant, globally recognised university community 

How to apply 

If you’re looking for an opportunity to contribute to meaningful projects while building your career in a world-class university environment, we would love to hear from you. 

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.   

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply. 

Accessibility and inclusion 

The University of Sydney is committed to creating an inclusive recruitment experience for all candidates. If you require adjustments or additional support at any stage of the recruitment process, we encourage you to let us know. 

This may include adjustments to the interview format, additional time, breaks, accessible interview locations, receiving materials in advance, or any other practical support that will help you participate comfortably. 

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Zoe Crouch on zoe.crouch@sydney.edu.au.

EEO statement  

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.  

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion. 

Pre-employment checks 

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. 

Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. 

Sponsorship / work rights for Australia 

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment. 

© The University of Sydney 

The University reserves the right not to proceed with any appointment.