QUALITY CONTROL ANALYST - 73006117

Requisition No: 881267 

Agency: Department of Revenue

Working Title: QUALITY CONTROL ANALYST - 73006117

 Pay Plan: Career Service

Position Number: 73006117 

Salary:  $39,960.00 - $54,096.96 / annually 

Posting Closing Date: 08/17/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Quality Control Analyst

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Responding to public records requests
• Coordinating with internal and external partners
• Gathering information and analyzing data to determine next steps
• Processing final administrative actions
• Interacting with other states, employers, and other business partners

MINIMUM REQUIREMENTS:

• One year of experience communicating with customers for the purpose of resolving inquiries.
• Experience using Microsoft Office Suite with emphasis on using Microsoft Word.
• One year of experience in effective communication through a variety of methods (i.e. report writing, public speaking, presentations) to a diverse internal or external audience.

PREFERENCES: 

• Preference may be given to candidates with experience responding to public records or legal records requests.
• Preference may be given to applicants with at least one year of experience working in the CAMS system.

SPECIAL NOTES:

• This position is part-time telework eligible after training and an acceptable level of proficiency is reached.
• An Alternative Screening Scoring matrix will be used to determine which candidates will be selected for interview.
• The required experience for minimum qualifications must be documented under each applicable job in the duties and responsibilities section on your application or resume.

SALARY: $39,960.00 - $54,096.96 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Mary Batt, (850) 617-8005, Mary.Batt@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.  

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.