Associate Claims Examiner

Associate Claims Examiner (Entry-Level) – Property Claims

Location: Tampa, Florida – In the heart of the Westshore District near International Plaza and Tampa International Airport

Are you looking to launch a rewarding career in the insurance industry with a company that truly invests in its people?

We are seeking an Associate Claims Examiner to join our growing Claims team in beautiful Tampa Bay. This is an exciting entry-level opportunity designed for motivated professionals who want to build a long-term career in property claims.

Located in the vibrant Westshore business district, our office is minutes from International Plaza and Tampa International Airport, surrounded by great dining, shopping, and convenience. Beyond location, what truly sets us apart is our incredible company culture. We believe in supporting our employees, giving back to our community, and creating an environment where people can thrive both professionally and personally.

We offer a very competitive compensation and benefits package, meaningful career growth opportunities, and a structured training program designed to help you succeed and advance within the claims profession.

If you are analytical, customer-focused, and eager to learn, this is your opportunity to start a meaningful career helping people during important moments in their lives.

What You’ll Do

As an Associate Claims Examiner, you will develop the foundational skills necessary to manage first-party property claims of moderate severity while providing exceptional service to policyholders and partners.

Key responsibilities include:

• Participate in a structured training program (online, classroom, virtual, and on-the-job), which may include occasional travel.
• Manage assigned first-party property claims with oversight, ensuring timely investigation, evaluation, and resolution.
• Deliver outstanding customer service to policyholders, agents, vendors, and internal partners.
• Assist with First Notice of Loss (FNOL), claim intake, dispatch, and claim inquiries.
• Investigate claims by gathering statements, reviewing documentation, and assessing the extent of damages.
• Interpret policy coverage based on claim facts and supporting documentation (leases, contracts, by-laws, etc.).
• Maintain clear and accurate documentation within claims systems in accordance with regulatory and company standards.
• Establish and maintain accurate claim reserves throughout the claim lifecycle.
• Collaborate with internal experts such as Subrogation, Fire Investigators, and Fraud Investigators to support claim outcomes.
• Negotiate fair settlements within authority limits and escalate matters when appropriate.
• Support catastrophic event (CAT) response or workload surges, which may include overtime or occasional travel.
• Ensure all claim activity complies with state regulations, company policies, and claims best practices.

What We’re Looking For

• All Lines Adjuster License required or must be obtained within 60 days of hire.
• Bachelor’s degree preferred, or 2+ years of customer service or related experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and ability to learn claims systems quickly.
• Strong analytical and problem-solving abilities.
• A customer-focused, empathetic approach, especially when assisting customers during stressful claim situations.
• Highly organized, detail-oriented, and able to manage shifting priorities in a fast-paced environment.
• Ability to work both independently and collaboratively within a team environment.

Why Join Us?

• Prime location in Tampa’s Westshore District near International Plaza and Tampa International Airport
• Outstanding company culture focused on collaboration, support, and employee success
• A company that actively gives back to the community
• Very competitive compensation and benefits package
• Structured training and clear career progression within Claims
• Opportunities to grow and advance within the organization

Additional Information

All employees must successfully pass a pre-employment background check. Additional checks such as driving history or credit may be required depending on the role.

This description reflects the general nature and level of work expected for this position and is not intended to be a comprehensive list of all responsibilities.

Heritage Insurance Holdings, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, disability, marital status, military service status, or any other protected status under applicable law.