Customer service

Client Services Coordinator

Job Overview

Cherished Ceremonies Weddings is a premier wedding planning and event coordination company dedicated to creating unforgettable celebrations. We specialise in personalised wedding planning, event design, and day-of management, ensuring every detail is handled with care and professionalism. We are currently seeking a highly organised and enthusiastic Client Services Coordinator to join our dedicated team. The ideal candidate will be the first point of contact for our clients, providing exceptional service and administrative support to ensure a seamless and magical wedding planning experience from start to finish.

This is a Full-Time position based in Tampa, Florida, United States. The successful candidate will play a vital role in maintaining our reputation for excellence and client satisfaction.

Salary: $26 - $39 USD per hour

Responsibilities

* Serve as the primary point of contact for client enquiries via telephone, email, and our website, providing a warm, professional, and timely response.
* Schedule initial consultations and subsequent meetings between clients and our wedding planners.
* Maintain and meticulously update client records, contracts, and communication logs in our CRM system.
* Assist the planning team with administrative tasks, including preparing proposals, creating timelines, and communicating with vendors.
* Liaise with suppliers and venues to confirm bookings and coordinate logistical details.
* Proactively address client questions and concerns with empathy and efficiency, ensuring a positive experience at every touchpoint.
* Support the day-of event management team with preparatory tasks to ensure flawless execution on the wedding day.
* Contribute to a collaborative and positive team environment, embodying the values of Cherished Ceremonies Weddings.

Qualifications

* Proven experience in a customer service, client relations, or administrative role.
* Exceptional verbal and written communication skills with a professional and friendly demeanour.
* Outstanding organisational and time-management skills, with the ability to manage multiple tasks simultaneously.
* A keen eye for detail and a high level of accuracy in all work.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a willingness to learn new software.
* A genuine passion for providing excellent customer service and creating memorable experiences.
* Experience in the wedding, hospitality, or events industry is highly desirable but not essential.
* The ability to remain calm and professional in a fast-paced environment.